//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Svensson, Göran"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer satisfaction, service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
34
Customer satisfaction
33
Beziehungsmarketing
30
Lieferantenmanagement
30
Relationship marketing
30
Supplier relationship management
30
Confidence
19
Vertrauen
19
B-to-B-Marketing
15
Business-to-business marketing
15
Dienstleistungsqualität
13
Service quality
12
Arbeitszufriedenheit
10
Job satisfaction
10
commitment
10
satisfaction
10
Selling
9
Verkauf
9
trust
9
Norway
8
Norwegen
8
Satisfaction
8
Südafrika
8
cooperation
8
coordination
8
KMU
7
SME
7
South Africa
7
Zufriedenheit
7
economic satisfaction
7
relationship marketing
7
Beschwerdemanagement
6
Complaint management
6
Consumer behaviour
6
Cooperation
6
Emotion
6
Konsumentenverhalten
6
continuity
6
non-economic satisfaction
6
Dienstleistungsmanagement
5
more ...
less ...
Online availability
All
Undetermined
27
Free
5
Type of publication
All
Article
52
Type of publication (narrower categories)
All
Article in journal
50
Aufsatz in Zeitschrift
50
Language
All
English
51
Undetermined
1
Author
All
Svensson, Göran
Bruhn, Manfred
155
Homburg, Christian
147
Han, Heesup
129
Kumar, V.
96
Bauer, Hans H.
78
Huber, Frank
78
Song, Haiyan
78
Nijkamp, Peter
76
Siciliani, Luigi
76
Law, Chun Hung Roberts
75
Brida, Juan Gabriel
73
Mattila, Anna S.
72
Verhoef, Peter C.
67
Stauss, Bernd
62
Herrmann, Andreas
59
Smeral, Egon
59
Hall, Colin Michael
57
Mittal, Vikas
56
Tisdell, Clement A.
55
Propper, Carol
54
Wong, IpKin Anthony
54
Gil Saura, Irene
53
McAleer, Michael
52
Straume, Odd Rune
52
Dwyer, Larry M.
51
Hollebeek, Linda D.
51
Asongu, Simplice
50
Li, Gang
50
Pechlaner, Harald
49
Piller, Frank T.
48
Krafft, Manfred
47
Buhalis, Dimitrios
46
Bieger, Thomas
45
Hammerschmidt, Maik
45
Hanushek, Eric Alan
45
Matzler, Kurt
45
Prentice, Catherine
45
Prybutok, Victor R.
45
Chang, Chia-Lin
44
more ...
less ...
Published in...
All
Journal of business-to-business marketing
6
International journal of procurement management
5
International journal of quality and service sciences
5
The journal of business & industrial marketing
5
International journal of business excellence
4
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
African journal of economic and management studies : AJEMS
1
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European research on management and business economics
1
International Journal of Logistics Economics and Globalisation
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
South African journal of business management
1
South African journal of economic and management sciences
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
50
OLC EcoSci
1
RePEc
1
Showing
1
-
10
of
52
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
4
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
5
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
6
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
7
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
8
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
9
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
10
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->