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~person:"Walsh, Gianfranco"
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Consumer behaviour
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20
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Walsh, Gianfranco
Han, Heesup
118
Belk, Russell W.
114
Grunert, Klaus G.
100
Mattila, Anna S.
99
Woessmann, Ludger
92
Huber, Frank
90
Brady, Michael Emmett
88
Phau, Ian
87
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
84
Bauer, Hans H.
82
Foxall, Gordon R.
82
Herrmann, Andreas
81
Gierl, Heribert
79
Sheth, Jagdish N.
76
Usman, Osly
76
Wagner, Joachim
76
Smith, James P.
75
Khare, Arpita
72
Dwivedi, Yogesh Kumar
70
Grewal, Dhruv
69
Nayga, Rodolfo M.
68
Bagozzi, Richard P.
67
Loureiro, Sandra Maria Correia
67
Septianto, Felix
67
Agarwal, Sumit
66
Blundell, Richard W.
66
Laroche, Michel
66
Stavins, Joanna
66
Shleifer, Andrei
65
Franses, Philip Hans
63
Lehmann, Robert
63
Wansink, Brian
63
Zimmermann, Klaus F.
61
Bruwer, Johan
60
Paul, Justin
60
Verhoef, Peter C.
59
Cherchye, Laurens
58
Chintagunta, Pradeep K.
58
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Gottfried Wilhelm Leibniz Universität Hannover
1
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Marketing : ZFP ; journal of research and management
9
European management journal
5
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5
Journal of business research : JBR
5
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2
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2
Psychology & marketing
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Electronic markets : the international journal on networked business
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Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
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ECONIS (ZBW)
55
Other ZBW resources
2
USB Cologne (EcoSocSci)
1
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1
Investigating consumer confusion proneness cross-culturally : empirical evidence from the USA, Germany, and Thailand
Walsh, Gianfranco
;
Lindridge, Andrew
;
Mitchell, …
- In:
International journal of markets and business systems
2
(
2016
)
3
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011715890
Saved in:
2
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
3
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
4
Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole
;
Walsh, Gianfranco
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 435-453)
.
2011
Persistent link: https://www.econbiz.de/10008842198
Saved in:
5
Measurement of attitude toward private labels: a replication and extension
Kilian, Thomas
;
Walsh, Gianfranco
;
Buxel, Holger
- In:
European retail research
22
(
2008
),
pp. 69-85
Persistent link: https://www.econbiz.de/10003818167
Saved in:
6
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
7
Wahrgenommene Kundendiskriminierung in Dienstleistungsunternehmen : Entwicklung eines Bezugsrahmens
Walsh, Gianfranco
- In:
Marketing : ZFP ; journal of research and management
29
(
2007
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10003416144
Saved in:
8
Measuring consumer vulnerability to perceived product-similarity problems and its consequences
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
;
Kilian, Thomas
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 146-162
Persistent link: https://www.econbiz.de/10003979655
Saved in:
9
Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco
- In:
European management journal
29
(
2011
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
Saved in:
10
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
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