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~person:"Walsh, Gianfranco"
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The role of customers in co-cr...
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Konsumentenverhalten
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Consumer behaviour
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19
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Walsh, Gianfranco
Bruhn, Manfred
144
Homburg, Christian
142
Han, Heesup
130
Huber, Frank
128
Belk, Russell W.
116
Bauer, Hans H.
114
Herrmann, Andreas
112
Wiedmann, Klaus-Peter
110
Mattila, Anna S.
108
Grunert, Klaus G.
102
Sheth, Jagdish N.
98
Kumar, V.
92
Phau, Ian
91
Usman, Osly
91
Heckman, James J.
90
Gierl, Heribert
86
Verhoef, Peter C.
86
Lusk, Jayson L.
85
Grewal, Dhruv
84
Bagozzi, Richard P.
80
Loureiro, Sandra Maria Correia
77
Foxall, Gordon R.
75
Khare, Arpita
74
Dwivedi, Yogesh Kumar
73
Septianto, Felix
72
Nayga, Rodolfo M.
69
Hollebeek, Linda D.
68
Thaichon, Park
68
Agarwal, Sumit
67
Stavins, Joanna
66
Wansink, Brian
66
Paul, Justin
65
Piller, Frank T.
65
Chen, Xi
64
Jang, Soocheong
63
Ashkanasy, Neal M.
62
Siddiqui, Danish Ahmed
62
Pelsmacker, Patrick de
60
Woodside, Arch G.
60
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Gottfried Wilhelm Leibniz Universität Hannover
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Marketing : ZFP ; journal of research and management
9
Journal of business research : JBR
7
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6
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Psychology & marketing
3
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2
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2
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International marketing review
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Journal of consumer behaviour : an international research review
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
72
USB Cologne (EcoSocSci)
1
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1
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
4
Development of a measurement concept for sensory perception and investigation of the relationships with marketing-related performance indicators
Haase, Janina
-
2019
Persistent link: https://www.econbiz.de/10012019241
Saved in:
5
Konsumentenverwirrtheit als Marketingherausforderung
Walsh, Gianfranco
-
2002
-
1. Auflage
Persistent link: https://www.econbiz.de/10001627882
Saved in:
6
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
7
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
8
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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