//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Walsh, Gianfranco"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The influence of emotions on g...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
55
Konsumentenverhalten
52
Germany
19
Customer satisfaction
18
Deutschland
16
Beziehungsmarketing
14
Kundenzufriedenheit
14
Relationship marketing
14
Dienstleistungsqualität
9
Service quality
9
Emotion
8
Brand management
7
E-commerce
7
Electronic Commerce
7
Markenführung
7
Measurement
7
Messung
7
Customer service
6
Kundenservice
6
Brand
5
Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Markenartikel
5
Market research
5
Marktforschung
5
Arbeitsverhalten
4
Brand image
4
Cluster analysis
4
Cognition
4
Internet
4
Kognition
4
Markenimage
4
Marketing
4
Moderation
4
United States
4
Work behaviour
4
Arbeitszufriedenheit
3
Beschwerdemanagement
3
Clusteranalyse
3
Complaint management
3
more ...
less ...
Online availability
All
Undetermined
29
Free
2
Type of publication
All
Article
69
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
research-article
6
Hochschulschrift
2
Aufgabensammlung
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Dissertation u.a. Prüfungsschriften
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Sammlung
1
Thesis
1
more ...
less ...
Language
All
English
52
German
21
Undetermined
1
Author
All
Walsh, Gianfranco
Oswald, Andrew J.
162
Han, Heesup
148
Clark, Andrew E.
137
Humphreys, Brad R.
136
Stutzer, Alois
124
Mattila, Anna S.
123
Frey, Bruno S.
115
Belk, Russell W.
114
Huber, Frank
109
Phau, Ian
109
Grunert, Klaus G.
104
Blanchflower, David G.
102
Bauer, Hans H.
99
Homburg, Christian
99
Powdthavee, Nattavudh
97
Usman, Osly
97
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
90
Szymanski, Stefan
86
Welsch, Heinz
86
Lusk, Jayson L.
85
Ours, Jan C. van
84
Foxall, Gordon R.
83
Sutter, Matthias
83
Bagozzi, Richard P.
82
Khare, Arpita
82
Gierl, Heribert
81
Helliwell, John F.
81
Loureiro, Sandra Maria Correia
80
Franck, Egon
78
Grewal, Dhruv
78
Zenou, Yves
78
Sheth, Jagdish N.
77
Laroche, Michel
75
Dwivedi, Yogesh Kumar
72
Nayga, Rodolfo M.
72
Septianto, Felix
72
Sharma, Piyush
72
Siddiqui, Danish Ahmed
71
more ...
less ...
Institution
All
Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
All
Marketing : ZFP ; journal of research and management
9
Journal of business research : JBR
7
Jahrbuch der Absatz- und Verbrauchsforschung
6
European management journal
5
Psychology & marketing
3
European Journal of Marketing
2
European journal of marketing : EJM
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing Intelligence & Planning
2
The journal of services marketing
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Academy of Management journal : AMJ
1
British journal of management : BJM
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic markets : the international journal on networked business
1
European retail research
1
Gabler Edition Wissenschaft
1
International business review : the official journal of the European International Business Academy
1
International journal of markets and business systems
1
International marketing review
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of Services Marketing
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Schriftenreihe Marketing, Management
1
Springer eBook Collection
1
The journal of product & brand management
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
1
more ...
less ...
Source
All
ECONIS (ZBW)
66
Other ZBW resources
6
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
74
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of consumer confusion proneness on word of mouth, trust, and customer
satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
6
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
7
Developing and validating a scale of consumer brand embarrassment tendencies
Walsh, Gianfranco
;
Albrecht, Arne K.
;
Hofacker, Charles F.
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1138-1147
Persistent link: https://www.econbiz.de/10011440242
Saved in:
8
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, Gianfranco
;
Shiu, Edward
;
Hassan, Louise M.
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 737-744
Persistent link: https://www.econbiz.de/10009151701
Saved in:
9
Die kundenseitige Wahrnehmung von Diskriminierung bei der Dienstleistungserbringung : Konstruktion und Validierung eines Messinstruments
Walsh, Gianfranco
;
Klinner-Möller, Nicole S.
- In:
Marketing : ZFP ; journal of research and management
32
(
2010
)
4
,
pp. 218-234
Persistent link: https://www.econbiz.de/10008772695
Saved in:
10
Der Einfluss von Dienstleistungsqualität auf
Kundenzufriedenheit
im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->