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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Job standardization and service quality : the mediating role of prosocial service behaviors
Tsaur, Sheng-hshiung; Wang, Chih-hung; Yen, Chang-hua; … - In: International journal of hospitality management 40 (2014), pp. 130-138
Persistent link: https://www.econbiz.de/10010388570
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Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 31 (2011) 5/6, pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
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Emotional labor of the tour leaders : an exploratory study
Wong, Jehn-yih; Wang, Chih-hung - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 249-259
Persistent link: https://www.econbiz.de/10003838238