Narrow search
Showing 1 - 10 of 28
Cover Image
Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link
Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1994
Persistent link: https://www.econbiz.de/10000896544
Cover Image
Servqual: a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1986
Persistent link: https://www.econbiz.de/10000767760
Cover Image
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
Cover Image
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1992
Persistent link: https://www.econbiz.de/10009700995
Cover Image
A conceptual model of service quality and its implications for future research
Parasuramam, A.; Zeithaml, Valarie A.; Berry, Leonard L. - In: Journal of marketing 49 (1985) 4, pp. 41-50
Persistent link: https://www.econbiz.de/10002615301
Cover Image
A conceptual model of service quality and its implications for future research
Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 2003
Persistent link: https://www.econbiz.de/10001797913
Cover Image
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: MSI reports : working paper series (2003) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10001824682
Cover Image
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A. - In: Journal of marketing 52 (1988) 2, pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Cover Image
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Cover Image
Quality counts in services, too
Berry, Leonard L. - In: Business horizons 28 (1985) 3, pp. 44-52
Persistent link: https://www.econbiz.de/10001024886