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Strategic procurement of services – Fundamentals and analysis of the impact of service characteristics based on neo-institutional approaches
Thiell, Marcus - 2006
The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …
Persistent link: https://www.econbiz.de/10009451151
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Betriebliche Kommunikationsprozesse bei Dienstleistern : Herausforderungen für Organisation und IT durch Kundenorientierung (Anhang)
Kordowich, Philipp - 2010
Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …
Persistent link: https://www.econbiz.de/10009451195
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Exploiting Social Semantics for Multilingual Information Retrieval
Sorg, Philipp - 2011
In this thesis we consider how user-generated content that is assembled by different popular Web portals can be exploited for Multilingual Information Retrieval. We define the knowledge that can be derived from such portals as Social Semantics. We present to approaches, Cross-lingual Explicit...
Persistent link: https://www.econbiz.de/10009434662
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Leaving the L-Space; Kundenintegration als Erklärungsansatz multinationaler Unternehmen im Dienstleistungssektor - Eine Weiterentwicklung des OLI-Modells
Radmacher-Nottelmann, Nils A. - 2010
Dienstleistung, so dass der Kunde direkt in die Wertschöpfungskette integriert wird. Diese Eigenschaft der Dienstleistungsproduktion … Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
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Acquisition integration framework for technology enterprise : the human factor
Lewis, Kyle (contributor) - 2010
Acquisitions are common in today’s business and people involved in acquisitions face challenges when they become part of this process. This thesis aims to provide an understanding of the human factors that determine the outcome of acquisition integration. Various frameworks exist in the...
Persistent link: https://www.econbiz.de/10009429314
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The impact of service orientation on relationship quality and future intentions
Beatson, Amanda T.; Lings, Ian - 2004
This paper examines the impact of service orientation (SO) on relationship quality, and its consequences for consumer behaviour in the travel industry. Specifically consumers' positive behavioural intentions, perceptions of switching costs, and consumer activism are examined as consequences of...
Persistent link: https://www.econbiz.de/10009437676
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The Relevance of IMC to Professional Service Firms
Moffatt, Jennifer J.; Luck, Edwina M. - 2007
No other sector in the economy influences business decisions like professional services, and while large commercial …
Persistent link: https://www.econbiz.de/10009437770
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How service companies from emerging markets overcome internationalization barriers: evidence from Chilean services firms
Bianchi, Constanza C. - 2009
ignored in the literature. Following several calls for research on services internationalization (e.g., Pauwels and Ruyter … tourism), this paper provides unique insights into a previously unexplored sector in the international services field. Results … identify the main barriers that services firms from emerging markets face during their internationalization process, and the …
Persistent link: https://www.econbiz.de/10009437776
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Using a design led disruptive innovation approach to develop new services : practising innovation in times of discontinuity
Bucolo, Sam; Matthews, Judy H. - 2010
from product solutions to health services which are accessible and affordable by all is required. This paper explores a … design led approach to innovation to assist medical device companies develop new services and experiences and reshape their … notions of the nature, development and deployment of health care services. This approach uses design tools and methodologies …
Persistent link: https://www.econbiz.de/10009437868
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Value management : an extension of quantity surveying services in Malaysia
Mohamad, Saifulnizam; Vaughan, Coffey; Christopher, Preece - 2011
increasing involvement in VM provides an opportunity for the profession to re-model some of its traditional services in a more … of services offered in the quantity surveying practice; especially in UK has proven to be a natural progression of QS … the development of VM in Malaysia and the challenges VM face services in QS firm to remain ahead of their competitors. …
Persistent link: https://www.econbiz.de/10009438080