ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert … with a consumer. Article 2 deals with sustaining consumer-relationships and the role of satisfaction in retaining customers …

satisfaction. It was found that service recovery methods such as claims handling, problem handling and complaint handling are … associated with the level of satisfaction of customers. In addition, interfacing departments also have varying association with … levels of satisfaction of customers. Finds that users of these services can identify problems they experience with ocean …

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated … in the literature. This research investigated two models involving the linkages between service quality, satisfaction … path analysis indicate that service quality has an indirect relationship with behavioural outcome measures via satisfaction …

The term satisfaction is a very important concept in marketing and is central to many definitions. This paper seeks to … examine what this term means to the public at large. It explores the various definitions of satisfaction within the literature …. The empirical results derive from individuals’ own interpretation and definition of the term satisfaction, as well as …

Purpose: The purpose of this paper is to investigate the satisfaction consequences in repurchase situations. Design … to validate the current model relationships, particularly those involving repurchase intentions and customer satisfaction … between satisfaction and trust, such as adjusted expectation, positive attitude and repurchase intention, reinforces the …

affect staff performance, their satisfaction with their job and their quitting intentions. With that in mind, this study …, job satisfaction, affective commitment and instrumental commitment, and intention to leave the organisation. The study is … service orientation positively impacts their behaviour towards customers, as does training. However, employee satisfaction and …