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Business relationship process management as company dynamic capability improving relationship portfolio

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Managing social media crises with your customers : the good, the bad, and the ugly

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The maturity of relationship management and firm performance : a step toward relationship management middle-range theory

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In-store experience and customer loyalty of TopT (Pty) Ltd

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Positive and negative effects of a company's relationships in the internationalization process

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Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm

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Relationship management, competitive advantage and performance of hotels : a resource-based view

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Beyond performance : how great organizations build ultimate competitive advantage

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"What makes your company great today, however, won't necessarily make it great tomorrow. Evolving is critical to long-term corporate performance and health. Humankind's greatest invention isn't the wheel, it is organization: people working together towards a goal that is beyond what can be...

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Reorganize for resilience : putting customers at the center of your business

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Queuing system for different classes of customers

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