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Lean management in hospitality : methods, applications and future directions
Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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Customer-driven hotel landscaping design : a case study
Masoudi, Ali; Cudney, Elizabeth; Paryani, Kioumars - In: International journal of quality & reliability management 30 (2013) 8, pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
Pira, Bujar; Zylfijaj, Rejhane - 2017
Persistent link: https://www.econbiz.de/10011643855
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Innovative quality improvements in hotel services
Nikolskaya, E. Y.; Kovaleva, N. I.; Uspenskaya, M. E.; … - In: European research studies 21 (2018) 2, pp. 489-498
Persistent link: https://www.econbiz.de/10012220228
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How to apply Six Sigma to revenue management
Hunold, Susanne - In: Journal of revenue and pricing management 13 (2014) 1, pp. 23-34
Persistent link: https://www.econbiz.de/10010349043
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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels … Pakistan. The sample of hotels comprised of 10 hotels from each city and 20 customers at each hotel were taken as respondents … actual attributes of service quality and customer satisfaction. The study considered that the hotel customers experience is …
Persistent link: https://www.econbiz.de/10011934091