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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
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Service failure management system : evidence from the Indian hospitality industry
Vikash; Kaushik, Neeraj - In: International journal of services and operations … 48 (2024) 3, pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong; Chaichi, Kamelia - In: International journal of economics and business … 27 (2024) 2, pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
study delineates two characteristics of PV - perceived quality and price - as sources for competitive strategy. It attempts … risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we … expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support …
Persistent link: https://www.econbiz.de/10012813648
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Hospitality bridging healthcare : career opportunities for the future hotel school graduate
DeMicco, Frederick J.; La Forgia, John - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1072-1079
Persistent link: https://www.econbiz.de/10012259626
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A systematic and critical review of Internet of Things in contemporary hospitality : a roadmap and avenues for future research
Elkhwesky, Zakaria; Elkhwesky, Esraa Fayez Youssif - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 533-562
Persistent link: https://www.econbiz.de/10013546067
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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Customer-driven hotel landscaping design : a case study
Masoudi, Ali; Cudney, Elizabeth; Paryani, Kioumars - In: International journal of quality & reliability management 30 (2013) 8, pp. 832-852
Persistent link: https://www.econbiz.de/10010189582