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~source:"econis"
~type_genre:"Article in journal"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Textbook"
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Großbritannien
30,108
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30,038
Bibliometrics
13,327
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13,255
Customer satisfaction
10,508
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1,721
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1,706
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1,550
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1,550
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1,430
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1,362
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1,361
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1,361
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1,359
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Machin, Stephen
90
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82
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76
Han, Heesup
74
Blundell, Richard W.
67
Crafts, Nicholas
57
Taylor, Mark P.
56
Kraus, Sascha
54
Mills, Terence C.
51
Bryson, Alex
49
Harris, Richard I. D.
49
Minford, Patrick
48
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47
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46
Svensson, Göran
46
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45
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44
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43
Green, Francis
42
Law, Chun Hung Roberts
42
Propper, Carol
42
Brown, Sarah
41
Greenaway, David
41
Van Reenen, John
41
Chan, Kam C.
40
Lim, Weng Marc
40
Scott, Peter
40
Burgess, Simon M.
39
Gregg, Paul
39
Booth, Alison L.
38
Paul, Justin
38
Girma, Sourafel
37
Hall, Stephen G.
37
Manning, Alan
37
Oswald, Andrew J.
37
Sloane, Peter J.
37
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36
Cuthbertson, Keith
36
Haskel, Jonathan
36
Peel, David
36
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2
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1
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1
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1
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1
Financial Services Authority
1
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Journal of business research : JBR
757
Applied economics
631
The service industries journal
534
Journal of retailing and consumer services
527
The economic journal : the journal of the Royal Economic Society
526
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
320
The journal of services marketing
286
The economic history review : a journal of economic and social history
279
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Tourism management : research, policies, practice
278
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Oxford review of economic policy
262
Industrial marketing management : the international journal for industrial and high-tech firms
256
International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
212
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
194
Business history
193
Journal of hospitality marketing & management
190
International journal of production economics
184
International journal of production research
184
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
158
Journal of service management
156
Journal of banking & finance
154
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ECONIS (ZBW)
USB Cologne (EcoSocSci)
496
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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