//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Understanding the causes of de...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
10
Relationship marketing
10
Brand management
8
Lieferantenmanagement
8
Markenführung
8
Supplier relationship management
8
Dienstleistungsqualität
7
Service quality
7
USA
7
United States
7
Ganzzahlige Optimierung
6
Integer programming
6
Mathematical programming
6
Mathematische Optimierung
6
Project management
5
Projektmanagement
5
Social Web
5
Social web
5
Theorie
5
Theory
5
Gender
4
Geschlecht
4
Luxury goods
4
Luxusgüter
4
New product development
4
Partial least squares
4
Partielle kleinste Quadrate
4
Produktentwicklung
4
Satisfaction
4
Brand
3
Brand community
3
Erfolgsfaktor
3
Finland
3
Finnland
3
Firm performance
3
Innovation
3
more ...
less ...
Online availability
All
Undetermined
28
Free
10
Type of publication
All
Article
61
Book / Working Paper
15
Type of publication (narrower categories)
All
Article in journal
56
Aufsatz in Zeitschrift
56
Arbeitspapier
9
Working Paper
9
Graue Literatur
8
Non-commercial literature
8
Aufsatz im Buch
4
Book section
4
more ...
less ...
Language
All
English
74
German
1
Undetermined
1
Author
All
Williams, Paul
25
Haverila, Matti
20
Williams, Hilary P.
15
Khan, M. Sajid
13
Naumann, Earl
12
McLaughlin, Caitlin
9
Ashill, Nicholas
6
Haverila, Kai
5
Haverila, Kai Christian
5
Williams, Paul R.
4
Ashill, Nicholas J.
3
Ashill, Nick
3
Boisvert, Jean
3
Semaan, Rania W
3
Arora, Mehak
2
Ashill, Nicholas Jeremy
2
Christodoulides, George
2
Currie, Russell
2
Daghfous, Abdelkader
2
Hooker, J. N.
2
Lindsay, Val
2
Orman, A. J.
2
Semaan, Rania W.
2
Soutar, Geoffrey N.
2
Sullivan, Helen
2
Twyford, Jenny Carita
2
Ahmad, Norita B.
1
Appa, G.
1
Aras, Güler
1
Argyris, Nicholas
1
Baghestani, Hamid
1
Bateman, Earl Robert
1
Bateman, Rob
1
Budd, Thomas
1
Chathoth, Prakash
1
Datoo, Akber
1
Dijk, Jan C. van
1
Doctor, Faiyaz
1
Dutt, Christopher S.
1
Haverila, Matti J.
1
more ...
less ...
Institution
All
GABAL-Verlag GmbH
1
London School of Economics and Political Science / Department of Operational Research
1
Published in...
All
Management Science Group working paper series
9
Journal of strategic marketing
8
Journal of retailing and consumer services
3
Australasian marketing journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of the Operational Research Society : OR
2
Marketing intelligence & planning
2
Annals of tourism research : ATR ; a social sciences journal
1
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Complex collaboration : building the capabilities for working across boundaries
1
Corporate behaviour and sustainability : doing well by being good
1
East European quarterly
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of management studies : EJMS
1
High-Level Summary Technical Assistance Reports
1
IEEE transactions on engineering management : EM
1
IMA journal of management mathematics
1
International journal of business innovation and research
1
International journal of cross cultural management : CCM
1
International journal of pharmaceutical and healthcare marketing
1
International journal of product development : IJPD
1
International journal of project management : the journal of The International Project Management Association
1
International journal of public sector management : IJPSM
1
Journal of East-West business
1
Journal of business research : JBR
1
Journal of consumer marketing
1
Journal of health organization and management
1
Journal of internet commerce
1
Journal of marketing analytics : JMA
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of securities operations & custody
1
Journal of service theory and practice : JSTP
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Journal of social marketing : JSOCM
1
Management decision : MD
1
Management research review
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing business risk : a practical guide to protecting your business
1
New political economy
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
47
RePEc
30
Other ZBW resources
19
USB Cologne (EcoSocSci)
7
BASE
3
Showing
1
-
10
of
76
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Cross-cultural comparison of customer satisfaction research : USA vs Japan
Khan, M. Sajid
;
Naumann, Earl
;
Bateman, Rob
;
Haverila, Matti
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
3
,
pp. 376-396
Persistent link: https://www.econbiz.de/10003883523
Saved in:
2
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
3
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
4
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
5
The problem with standardizing international market research : a case study from B2B service
Khan, M. Sajid
;
Naumann, Earl
;
Haverila, Matti J.
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 84-92
Persistent link: https://www.econbiz.de/10010400515
Saved in:
6
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
7
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
8
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
Saved in:
9
Toward a contingency theory of CRM adoption
Williams, Paul
;
Ashill, Nicholas
;
Naumann, Earl
- In:
Journal of strategic marketing
25
(
2017
)
5/6
,
pp. 454-474
Persistent link: https://www.econbiz.de/10011743068
Saved in:
10
Factors affecting new product success in technology companies : the case of Finland
Haverila, Matti
- In:
International journal of product development : IJPD
12
(
2010
)
2
,
pp. 176-198
Persistent link: https://www.econbiz.de/10008697435
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->