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IT service climate : an essent...
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Shahin, Arash
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International journal of hospitality management
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733
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Journal of business ethics : JOBE
660
Journal of retailing and consumer services
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SpringerLink / Bücher
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428
Leadership & organization development journal
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International journal of contemporary hospitality management
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Cogent business & management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Journal of managerial psychology
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Journal of vocational behavior
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Journal of travel and tourism marketing
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International journal of human resource management
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Services marketing quarterly
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Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
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Auditing : a journal of practice & theory
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Journal of air transport management
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Administrative Sciences : open access journal
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Journal of service research : JSR
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date (oldest first)
1
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Kulturbedingte Serviceorientierung : Erkenntnisse der aktuellen Unternehmenskulturforschung mit Implikationen für die Praxis
Sackmann, Sonja A.
;
Friesl, Martin
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 419-439)
.
2010
Persistent link: https://www.econbiz.de/10003943290
Saved in:
4
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
5
The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia
-
2011
Persistent link: https://www.econbiz.de/10009489308
Saved in:
6
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
7
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
8
Personale und organisationale Prädiktoren von Kundenorientierung und
Kundenzufriedenheit
: eine Untersuchung im therapeutischen Dienstleistungsbereich
Egold, Nikolai Wassil
;
Dick, Rolf van
;
Zapf, Dieter
- In:
Zeitschrift für Personalpsychologie
8
(
2009
)
4
,
pp. 180-190
Persistent link: https://www.econbiz.de/10003889509
Saved in:
9
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
10
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
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