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Dienstleistungsqualität
43
Service quality
43
Consumer behaviour
38
Konsumentenverhalten
38
Customer satisfaction
27
Kundenzufriedenheit
27
Ghana
19
USA
17
United States
17
Quality management
16
Qualitätsmanagement
16
Beziehungsmarketing
14
Relationship marketing
14
Marketing management
12
Marketingmanagement
12
Brand management
11
Markenführung
11
Online retailing
10
Online-Handel
10
Hospital
8
Internet marketing
8
Krankenhaus
8
Online-Marketing
8
Fast-food industry
7
Innovation adoption
7
Innovationsakzeptanz
7
Product quality
7
Produktqualität
7
Schnellgastronomie
7
service quality
7
B-to-B-Marketing
6
Business-to-business marketing
6
Firm performance
6
Gesundheitsversorgung
6
Health care
6
Lieferantenmanagement
6
PLS-SEM
6
Structural equation model
6
Strukturgleichungsmodell
6
Students
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Undetermined
56
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5
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Article
135
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9
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Article in journal
131
Aufsatz in Zeitschrift
131
Aufsatz im Buch
6
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6
Collection of articles of several authors
3
Sammelwerk
3
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English
144
Author
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Prybutok, Victor R.
71
Blankson, Charles
63
Qin, Hong
20
Boakye, Kwabena G.
13
Zhang, Xiaoni
10
Prybutok, Gayle
8
Wen, Chao
8
Harun, Ahasan
7
Peak, Daniel A.
7
Coffie, Stanley
6
Fang, Jiaming
6
Cheng, Julian Ming Sung
5
Hossain, Muhammad Muazzem
5
Paswan, Audhesh K.
5
Prybutok, Victor
5
Darley, William K.
4
Hinson, Robert
4
Kalafatis, Stavros P.
4
Koh, Chang E.
4
Ryan, Sherry D.
4
Strutton, David
4
Guzman, Francisco
3
Ketron, Seth
3
Mahmoud, Mahmoud Abdulai
3
Scott, Rebecca A.
3
Ashton, Triss
2
Boonme, Kittipong
2
Cao, Guangming
2
Dall'Olmo Riley, Francesca
2
David, Alsius
2
Dinulescu, Catalin C.
2
Enyinda, Chris I.
2
Evangelopoulos, Nicholas
2
George, Benjamin
2
Hirunyawipada, Tanawat
2
Koong, Kai S.
2
Landrum, Hollis
2
Landrum, Hollis T.
2
Liu, Xiaotong
2
Luethge, Denise J.
2
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Quality management journal : QMJ
18
International journal of services and standards
7
Journal of retailing and consumer services
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Thunderbird international business review
4
Africa journal of management
3
Journal of African business
3
Journal of decision systems
3
Journal of strategic marketing
3
The international journal of bank marketing : IJBM
3
European journal of marketing : EJM
2
Information systems and e-business management : ISeB
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and standards : IJSS
2
International journal of services technology and management
2
Journal of advertising research
2
Journal of business analytics
2
Journal of business research : JBR
2
Journal of current issues and research in advertising : JCIRA
2
Journal of electronic commerce research : JECR
2
Journal of global marketing
2
Journal of managerial issues : JMI
2
Operations management research : OMR ; advancing practice through theory
2
The journal of business & industrial marketing
2
The journal of retail marketing management research : JRMMR
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Business in Africa in the era of digital technology : essays in honour of Professor William K. Darley
1
Business process management journal
1
Decision sciences : DS
1
Electronic commerce research
1
Health marketing quarterly
1
IEEE transactions on engineering management : EM
1
Information resources management ; Vol. 4
1
Innovative technologies for information resources management
1
International journal of accounting and information management
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of bank marketing
1
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Source
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ECONIS (ZBW)
OLC EcoSci
79
RePEc
34
Other ZBW resources
14
BASE
11
EconStor
2
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1
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
2
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
Saved in:
3
Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping : the role of gender, age, and shopping motives
Fang, Jiaming
;
Wen, Chao
;
George, Benjamin
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
2
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011487659
Saved in:
4
Co-viewing experience in video websites : the effect of social presence on e-loyalty
Fang, Jiaming
;
Chen, Lei
;
Wen, Chao
;
Prybutok, Victor R.
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 446-476
Persistent link: https://www.econbiz.de/10011884555
Saved in:
5
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
6
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
9
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
10
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
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