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The impact of website quality...
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Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
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Logistics
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Logistik
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Taiwan
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Customer service
4
Innovation adoption
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Innovationsakzeptanz
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Internet marketing
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Kundenservice
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Logistics provider
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Logistikdienstleister
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Online-Marketing
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Website
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Brand image
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Gastronomie
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Leistungsmotivation
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Lieferkette
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Markenimage
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Quality management
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Qualitätsmanagement
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Restaurant industry
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Soziales Netzwerk
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Chen, Mu-Chen
23
Hsu, Chia-Lin
11
Chang, Kuo-Chien
9
Hsu, Chia-lin
7
Chang, Kuo-chien
6
Cheng, Yi-Sung
3
Kuo, Nien-Te
3
Wu, Cou-chen
3
Chao, Chuang-min
2
Hsu, Ya-Ti
2
Tiwari, Manoj Kumar
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1
Chiang, David Ming-huang
1
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1
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1
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1
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Hwang, Yeong-dong
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Kumar, Vikas
1
Kuo, Nien-te
1
Lee, Li-Hung
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Li, Hsin-Chia
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Lin, Chia-ping
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Lin, Chin-Sen
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Lin, Jui-Chou
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Malhotra, Bharat
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Reddy, Reddivari Himadeep
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Information systems and e-business management : ISeB
4
Journal of retailing and consumer services
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of hospitality management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of physical distribution & logistics management : IJPD & LM
2
Total quality management & business excellence
2
Asia Pacific journal of marketing and logistics
1
Enterprise information systems
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
Journal of air transport management
1
Journal of travel and tourism marketing
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Transportation research / E : an international journal
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ECONIS (ZBW)
OLC EcoSci
24
RePEc
7
Other ZBW resources
4
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1
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
2
Investigating the impacts of guanxi and relationship marketing in port logistics : two cases
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Vega de …
- In:
Maritime economics & logistics : a quarterly scientific …
20
(
2018
)
4
,
pp. 603-623
Persistent link: https://www.econbiz.de/10011975177
Saved in:
3
How green marketing, perceived motives and incentives influence behavioral intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Hsu, Ya-Ti
;
Chen, Mu-Chen
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 336-345
Persistent link: https://www.econbiz.de/10012026003
Saved in:
4
How a branded website creates customer purchase intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
Saved in:
5
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
6
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
7
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
8
Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
Saved in:
9
Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
Saved in:
10
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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