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Relationships among customer loyalty programs, service quality, relationship quality and loyalty : an empirical study
Ou, Wei-ming; Shih, Chia Mei; Chen, Chin-yuan; Wang, … - In: Chinese management studies : CMS 5 (2011) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10009242861
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Antecedents and consequences of relationship commitment : an empirical study in Taiwan
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan - In: International journal of commerce and management 24 (2014) 3, pp. 228-242
Persistent link: https://www.econbiz.de/10010432359
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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan; Tseng, … - In: The service industries journal 32 (2012) 5, pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
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The influence of controllability on compensation : a view through data of Major League Baseball
Ou, Wei-ming; Wang, Hong-da - In: International journal of commerce and management 19 (2009) 4, pp. 321-336
Persistent link: https://www.econbiz.de/10003918829