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Paving the way for CRM success : the mediating role of knowledge management and organizational commitment

Garrido-Moreno, Aurora; Lockett, Nigel; … - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1031-1042

Persistent link: https://www.econbiz.de/10010466473

Interactions between customer relationship management technology infrastructure, loyalty & customer satisfaction : evidence from Iran

Dadar, Meysam; Amirnejad, Ghanbar - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 1326-1333

Persistent link: https://www.econbiz.de/10011764677

Customer-centric knowledge creation for customer relationship management

Phocharapol Srisamran; Ractham, Vichita Vathanophas - In: The journal of applied business research 30 (2014) 2, pp. 397-408

Persistent link: https://www.econbiz.de/10010353543

CRM's effect on the customer knowledge creation process and innovation

Mehrabadi, Seyed Rohollah Hosseini; Keshavarzi, Ali Hossein - In: European journal of international management : EJIM 16 (2021) 3, pp. 427-449

Persistent link: https://www.econbiz.de/10012667874

The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan

Mahawrah, Fadi; Shehabat, Issa; Abu-Shanab, Emad - In: International journal of electronic customer … 10 (2016) 2/4, pp. 138-157

Persistent link: https://www.econbiz.de/10011688025

CRM technology and KAM performance : the mediating effect of key account-related knowledge

Salojärvi, Hanna; Sainio, Liisa-Maija - In: Journal of business market management : JBM 8 (2015) 1, pp. 435-454

This paper examines the effect of customer relationship management (CRM) technology investment and key account-related knowledge on suppliers' key account management (KAM) performance. The findings are based on survey data gathered from large Finnish industrial suppliers and subjected to factor...

Persistent link: https://www.econbiz.de/10010516592

Customer knowledge management : state of the art and future research directions

Wilhelm, Stefan; Gueldenberg, Stefan - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 265-284

Persistent link: https://www.econbiz.de/10011346947

The role of knowledge acquisition in facilitating customer involvement in product development : examining the mediation effect of absorptive capacity

Dahiyat, Samer E.; Al-Zu'bi, Zu'bi M. F. - In: International journal of learning and change : IJLC 6 (2012) 3/4, pp. 171-206

Persistent link: https://www.econbiz.de/10009700499

Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

Khodakarami, Farnoosh; Chan, Yolande E. - In: Information & management : the internat. journal of … 51 (2014) 1, pp. 27-42

Persistent link: https://www.econbiz.de/10010259651

The impact of customer knowledge and customer relationship management on service quality

Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96

Persistent link: https://www.econbiz.de/10010351476

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