Farooq, Amna; Moon, Moin Ahmed - In: Pakistan journal of commerce and social sciences 14 (2020) 2, pp. 484-507
This research intends to develop and corroborate the structural anatomy of service fairness perceptions, relationship … trustworthiness between service fairness and relationship quality explicitly. Systematically selected consumers of commercial banks … provided the data via a self-administered structured questionnaire. Procedural and distributive perceptions of fairness proved …