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An exploratory study of gay tr...
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Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
3
Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Olson, Eric D.
;
Ro, Heejung
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10012259302
Saved in:
4
Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon
;
Ro, Heejung
;
Olson, Eric D.
- In:
Journal of travel and tourism marketing
35
(
2018
)
2
,
pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
Saved in:
5
Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung
;
Olson, Eric D.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
Saved in:
6
Generation Z and their perceptions of well-being in tourism
Olson, Eric D.
;
Ro, Heejung
- In:
Generation Z marketing and management in tourism and …
,
(pp. 101-118)
.
2021
Persistent link: https://www.econbiz.de/10012594278
Saved in:
7
An analytical approximation to the option formula for the GARCH model
Choi, Youngsoo
- In:
International review of financial analysis
14
(
2005
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10002738237
Saved in:
8
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
Moderator and mediator effects in hospitality research
Ro, Heejung
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 952-961
Persistent link: https://www.econbiz.de/10009544269
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