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Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W. - In: International journal of hospitality management 46 (2015), pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
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The effect of restaurant servers' perceptions of customers' tipping behaviors on service discrimination
Brewster, Zachary W. - In: International journal of hospitality management 32 (2013), pp. 228-236
Persistent link: https://www.econbiz.de/10009718396
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Racial differences in restaurant tipping : a labour process perspective
Brewster, Zachary W.; Mallinson, Christine - In: The service industries journal 29 (2009) 7/8, pp. 1053-1075
Persistent link: https://www.econbiz.de/10003990478
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Explicit expression of anti-black biases in the full-service restaurant industry : legal responsibilities and risks
Brewster, Zachary W.; Wang, Lu-in - In: International journal of hospitality management 85 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241334
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The tipping behavior and motives of US travelers abroad : affected by host nations’ tipping norms?
Lynn, Michael; Brewster, Zachary W. - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 993-1007
Persistent link: https://www.econbiz.de/10012231765
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Racial prejudices, racialized workplaces, and restaurant servers’ hyperbolic perceptions of Black-White tipping differences
Brewster, Zachary W.; Nowak, Gerald Roman - In: The Cornell hospitality quarterly 60 (2019) 2, pp. 159-173
Persistent link: https://www.econbiz.de/10012001713
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A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael; Brewster, Zachary W. - In: International journal of hospitality management 70 (2018), pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
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Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Brewster, Zachary W.; Brauer, Jonathan R. - In: Cornell hospitality quarterly : CQ 58 (2017) 2, pp. 190-202
Persistent link: https://www.econbiz.de/10011730769
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Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors
Brewster, Zachary W.; Gourlay, Kenneth; Nowak, Gerald Roman - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 433-447
Persistent link: https://www.econbiz.de/10013387216
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The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.; Gourlay, Kenneth - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328028