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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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Salesperson brand attachment : a job demands-resources theory perspective
Allison, Lee; Flaherty, Karen E.; Jung, Jin Ho; … - In: The journal of personal selling & sales management : JPSSM 36 (2016) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10011486143
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The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
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The effect of customer-initiated justice on customer-oriented behaviors
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of business research : JBR 71 (2017), pp. 38-46
Persistent link: https://www.econbiz.de/10011622478
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Frontline employee passion : a multistudy conceptualization and scale development
Crawford, Angela C.; Newmeyer, Casey E.; Jung, Jin Ho; … - In: Journal of service research 25 (2022) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10013268007
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of retailing 98 (2022) 2, pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
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Overhead aversion and facial expressions in crowdfunding
Yoo, Jenny Jeongeun; Song, Sangyoung; Jhang, Jihoon - In: Journal of retailing and consumer services 69 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013401662
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Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon; Arnold, Todd J. - In: The service industries journal 34 (2014) 16, pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120