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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The … Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation. …This book presents a revolutionary approach to service innovation, combining an interdisciplinary perspective with a …
Persistent link: https://www.econbiz.de/10014483982
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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri; Huiskonen, Janne; Seppänen, Kaisa - In: International journal of procurement management 6 (2013) 5, pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
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Upframing service design and innovation for research impact
Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
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Iterative uncertainty reduction in multi-actor smart service innovation
Poeppelbuss, Jens; Ebel, Martin; Anke, Jürgen - In: Electronic markets : EM ; the international journal of … 32 (2022) 2, pp. 599-627
Persistent link: https://www.econbiz.de/10013399579
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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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Advanced information technology : transforming service innovation and design
Bantau, Gabriela; Rayburn, Steven W. - In: The service industries journal 36 (2016) 13/14, pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
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Big data, big insights? : advancing service innovation and design with machine learning
Antons, David; Breidbach, Christoph F. - In: Journal of service research : JSR 21 (2018) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
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The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn; Hunter-Jones, Philippa; Al-Abdin, Ahmed - In: Journal of service research 23 (2020) 2, pp. 229-251
Persistent link: https://www.econbiz.de/10012216648