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The service encounter
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Emotion
10,675
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9,213
Work motivation
9,143
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8,536
Work behaviour
8,506
Arbeitszufriedenheit
4,200
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4,192
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3,719
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2,808
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2,687
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2,687
Motivation
2,633
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2,238
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1,947
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Theorie
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1,498
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1,497
Organizational psychology
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1,383
Performance incentive
1,383
USA
1,347
United States
1,334
Leadership
1,292
Managers
1,275
Führungskräfte
1,265
Kognition
1,237
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Bakker, Arnold B.
66
Ashkanasy, Neal M.
65
Dur, Robert A. J.
60
Frey, Bruno S.
60
Karatepe, Osman M.
54
Siddiqui, Danish Ahmed
54
De Clercq, Dirk
41
Winden, Frans A. A. M. van
40
Delfgaauw, Josse
38
Bagozzi, Richard P.
37
Fehr, Ernst
35
Han, Heesup
35
Septianto, Felix
34
Falk, Armin
32
Sliwka, Dirk
31
Osterloh, Margit
30
Kräkel, Matthias
29
Schaufeli, Wilmar B.
29
Vandenberghe, Christian
29
Chiaburu, Dan S.
28
Neckermann, Susanne
28
Härtel, Charmine E. J.
27
Kwan, Ho Kwong
27
Usman, Osly
27
Benhabib, Jess
25
Hur, Won-Moo
25
Newman, Alexander
25
Shuck, Brad
25
Humphrey, Ronald H.
24
Huy, Quy
24
Johnson, Russell E.
24
Kim, Tae-Yeol
24
Srivastava, Shalini
24
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Kosfeld, Michael
23
Riphahn, Regina T.
23
Welpe, Isabell M.
23
Abun, Damianus
22
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National Bureau of Economic Research
80
Springer Fachmedien Wiesbaden
55
OECD
12
Verlag Dr. Kovač
11
Forschungsinstitut zur Zukunft der Arbeit
10
IGI Global
8
Books on Demand GmbH <Norderstedt>
7
Springer-Verlag GmbH
7
Edward Elgar Publishing
6
Harvard Graduate School of Business Administration
6
Campus Verlag
5
Center for the Study of Law and Economics <Saarbrücken>
5
Haufe-Lexware GmbH & Co. KG
5
Peter Lang GmbH
5
Shaker Verlag
5
Springer International Publishing
5
Verlag Franz Vahlen
5
AMACOM
4
Eric Cuvillier <Firma>
4
Harvard Business Review Press
4
Taylor and Francis
4
Westfälische Wilhelms-Universität Münster
4
Bonn Graduate School of Economics
3
Center for Economic Research <Tilburg>
3
Christian-Albrechts-Universität zu Kiel
3
European University Institute / Department of Law
3
Fachhochschule Reutlingen / European School of Business
3
Gottfried Wilhelm Leibniz Universität Hannover
3
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
3
Kassel University Press GmbH
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Leuphana Universität Lüneburg
3
Nomos Verlagsgesellschaft
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Wiley-VCH
3
Wissenschaftlicher Verlag Berlin
3
Bergische Universität Wuppertal
2
Carl Hanser Verlag
2
Deutschland / Bundeswehr / Universität Hamburg
2
Ekonomiska forskningsinstitutet <Stockholm>
2
Foerder Institute for Economic Research <Tēl-Āvîv>
2
Friedrich-Schiller-Universität Jena
2
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Journal of business research : JBR
414
International journal of hospitality management
412
Journal of business ethics : JOBE
389
Journal of vocational behavior
235
The international journal of human resource management
226
Journal of business and psychology
225
Journal of managerial psychology
216
Journal of retailing and consumer services
213
Discussion paper series / IZA
204
Leadership & organization development journal
184
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
178
International journal of human resource management
160
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
Tourism management : research, policies, practice
152
International journal of contemporary hospitality management
149
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Cogent business & management
130
SpringerLink / Bücher
115
Journal of management : JOM
109
Journal of management & organization : JMO
108
Human performance
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human relations
100
Journal of economic behavior & organization : JEBO
98
Personnel review
98
Psychology & marketing
98
The service industries journal
98
Administrative Sciences : open access journal
92
CESifo working papers
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
92
Management research review
92
International journal of organizational analysis
91
Pakistan journal of commerce and social sciences
91
IZA Discussion Paper
90
Group & organization management : an international journal
89
Journal of hospitality marketing & management
89
Employee relations
88
International journal of manpower
88
Journal of business ethics : JBE
88
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Source
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ECONIS (ZBW)
USB Cologne (EcoSocSci)
247
RePEc
175
Other ZBW resources
109
EconStor
102
BASE
8
OLC EcoSci
7
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1
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
3
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
The place and role of (moral) anger in organizational behavior studies
Lindebaum, Dirk
;
Geddes, Deanna
- In:
Journal of organizational behavior : OB ; the internat. …
37
(
2016
)
5
,
pp. 738-757
Persistent link: https://www.econbiz.de/10011596685
Saved in:
6
Managers' affective expressions as determinants of employee responses to change
Wells, Rachael E.
;
Brockner, Joel
- In:
Affect and groups
,
(pp. 249-273)
.
2007
Persistent link: https://www.econbiz.de/10003780231
Saved in:
7
Select on conscientiousness and emotional stability
Barrick, Murray R.
;
Mount, Michael K.
- In:
Handbook of principles of organizational behavior : …
,
(pp. 19-39)
.
2009
Persistent link: https://www.econbiz.de/10003867154
Saved in:
8
Individual reactions to leadership succession in workgroups
Ballinger, Gary A.
;
Schoorman, F. David
- In:
Readings in organizational behavior
,
(pp. 394-417)
.
2010
Persistent link: https://www.econbiz.de/10003891039
Saved in:
9
How emotional labor influences worker pride, job satisfaction, and burnout : an examination of consumer complaint workers
Jin, Myung Hun
;
Guy, Mary E.
- In:
Public performance & management review
33
(
2009/10
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10003910353
Saved in:
10
Quality of work life as a mediator between emotional labor and work family interference
Cheung, Francis Yue-Lok
;
Tang, Catherine So-Kum
- In:
Journal of business and psychology
24
(
2009
)
3
,
pp. 245-255
Persistent link: https://www.econbiz.de/10003914324
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