//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An imitation game : supervisor...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Experiment
42,579
Beziehungsmarketing
25,446
Relationship marketing
25,431
Service quality
20,784
Dienstleistungsqualität
20,761
Consumer behaviour
16,156
Konsumentenverhalten
16,156
Theory
16,087
Theorie
16,081
Customer satisfaction
13,840
Kundenzufriedenheit
13,840
Leistungsmotivation
9,159
Work motivation
9,089
Arbeitskräfte
8,926
Workforce
8,925
Arbeitsverhalten
8,445
Work behaviour
8,415
Spieltheorie
6,471
Game theory
6,436
Deutschland
6,410
USA
6,320
United States
6,267
Germany
6,083
Arbeitszufriedenheit
5,568
Job satisfaction
5,549
Vertrauen
3,785
Confidence
3,784
Emotion
3,168
Brand management
3,158
Markenführung
3,158
Qualitätsmanagement
3,122
Motivation
3,102
Customer service
3,069
Kundenservice
3,055
Quality management
3,047
Behavioral economics
2,823
Verhaltensökonomik
2,819
Employee retention
2,797
Mitarbeiterbindung
2,797
Social Web
2,796
more ...
less ...
Online availability
All
Undetermined
34,624
Free
31,951
Type of publication
All
Article
71,350
Book / Working Paper
43,738
Journal
195
Type of publication (narrower categories)
All
Article in journal
62,904
Aufsatz in Zeitschrift
62,904
Graue Literatur
17,105
Non-commercial literature
17,105
Arbeitspapier
15,172
Working Paper
15,172
Aufsatz im Buch
8,173
Book section
8,173
Hochschulschrift
4,150
Thesis
2,916
Collection of articles of several authors
1,614
Sammelwerk
1,614
Aufsatzsammlung
1,055
Case study
921
Fallstudie
921
Conference paper
552
Konferenzbeitrag
552
Konferenzschrift
497
Bibliografie enthalten
485
Bibliography included
485
Collection of articles written by one author
398
Sammlung
398
Ratgeber
374
Guidebook
336
Amtsdruckschrift
290
Government document
290
Conference proceedings
269
Lehrbuch
258
Textbook
223
Handbook
160
Handbuch
160
Reprint
146
Statistik
137
Systematic review
121
Übersichtsarbeit
121
Forschungsbericht
101
Statistics
79
Interview
56
Bibliografie
53
Glossar enthalten
46
more ...
less ...
Language
All
English
103,566
German
10,885
French
412
Russian
176
Spanish
88
Polish
79
Italian
68
Swedish
48
Dutch
32
Czech
29
Danish
18
Croatian
13
Finnish
11
Portuguese
9
Undetermined
9
Bulgarian
8
Ukrainian
8
Hungarian
7
Norwegian
7
Romanian
7
Serbian
5
Slovak
4
Slovenian
3
Arabic
2
Turkish
2
Afrikaans
1
Bosnian
1
Estonian
1
Japanese
1
Kazakh
1
Korean
1
Latvian
1
Lithuanian
1
Multiple languages
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Güth, Werner
467
Sutter, Matthias
458
List, John A.
289
Fehr, Ernst
256
Falk, Armin
210
Charness, Gary
191
Tyran, Jean-Robert
189
Huck, Steffen
173
Gächter, Simon
166
Villeval, Marie-Claire
162
Bruhn, Manfred
154
Kocher, Martin
151
Normann, Hans-Theo
148
Engel, Christoph
135
Homburg, Christian
134
Riedl, Arno
133
Sheremeta, Roman M.
125
Noussair, Charles
122
Eckel, Catherine C.
121
Weber, Roberto A.
120
Smith, Vernon L.
117
Sonnemans, Joep
117
Ockenfels, Axel
116
Deck, Cary A.
115
Brandts, Jordi
113
Lergetporer, Philipp
113
Cason, Timothy N.
112
Müller, Wieland
111
Martinsson, Peter
109
Harrison, Glenn W.
108
Keser, Claudia
108
Irlenbusch, Bernd
106
Han, Heesup
105
Houser, Daniel
104
Sefton, Martin
104
Carpenter, Jeffrey P.
102
Fischbacher, Urs
102
Genîzî, Ûrî
101
Tungodden, Bertil
100
Duffy, John
97
more ...
less ...
Institution
All
National Bureau of Economic Research
968
Springer Fachmedien Wiesbaden
164
OECD
94
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
63
IGI Global
51
Verlag Dr. Kovač
47
Forschungsinstitut zur Zukunft der Arbeit
35
World Bank
34
Center for Economic Research <Tilburg>
33
Books on Demand GmbH <Norderstedt>
32
Friedrich-Schiller-Universität Jena
28
United States / Congress / Senate / Committee on Rules and Administration
27
Nomos Verlagsgesellschaft
24
Edward Elgar Publishing
21
Internationales Arbeitsamt
21
Europäische Kommission
19
Internationale Arbeitsorganisation
19
Universität Mannheim
19
Hochschulrektorenkonferenz
18
Bonn Graduate School of Economics
17
Springer-Verlag GmbH
16
World Bank Group
16
Österreichisches Institut für Wirtschaftsforschung
16
Weltbank
15
Harvard Graduate School of Business Administration
14
Shaker Verlag
14
Uniwersytet Warszawski / Wydział Nauk Ekonomicznych
14
Eric Cuvillier <Firma>
13
RWTH Aachen
13
Christian-Albrechts-Universität zu Kiel
12
Statistisches Landesamt des Freistaates Sachsen
12
American Marketing Association
11
European Foundation for the Improvement of Living and Working Conditions
11
Fördergesellschaft Marketing an der Universität Augsburg
11
Haufe-Lexware GmbH & Co. KG
11
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
11
AMACOM
10
Center for the Study of Law and Economics <Saarbrücken>
10
Deutschland <Bundesrepublik> / Statistisches Bundesamt
10
Erasmus Research Institute of Management
10
more ...
less ...
Published in...
All
Journal of economic behavior & organization : JEBO
1,514
Discussion paper series / IZA
1,312
Journal of business research : JBR
1,224
International journal of hospitality management
1,054
NBER working paper series
962
Journal of retailing and consumer services
914
CESifo working papers
816
Working paper / National Bureau of Economic Research, Inc.
782
NBER Working Paper
753
IZA Discussion Paper
715
Experimental economics : a journal of the Economic Science Association
656
Games and economic behavior
598
Management science : journal of the Institute for Operations Research and the Management Sciences
577
Journal of behavioral and experimental economics
573
Journal of economic psychology : research in economic psychology and behavioral economics
521
SpringerLink / Bücher
512
The service industries journal
505
Industrial marketing management : the international journal for industrial and high-tech firms
501
Journal of business ethics : JOBE
467
Economics letters
457
International journal of contemporary hospitality management
415
Tourism management : research, policies, practice
412
Discussion paper / Tinbergen Institute
406
The journal of services marketing
391
Discussion paper
373
Working paper
352
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
345
Discussion paper / Centre for Economic Policy Research
328
Cogent business & management
316
European economic review : EER
315
The international journal of human resource management
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
296
Journal of hospitality marketing & management
287
Journal of travel and tourism marketing
276
Journal of public economics
275
The American economic review
272
Journal of the Academy of Marketing Science
257
Psychology & marketing
249
Journal of vocational behavior
246
Working papers in economics and statistics
238
more ...
less ...
Source
All
ECONIS (ZBW)
RePEc
3,313
Other ZBW resources
3,142
EconStor
1,958
USB Cologne (EcoSocSci)
1,711
BASE
245
USB Cologne (business full texts)
235
OLC EcoSci
47
ArchiDok
2
more ...
less ...
Showing
1
-
10
of
115,283
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of
employee
behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
A customer scorned : effects of
employee
reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
The authentic service
employee
: service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service
employee
well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
The productive service
employee
: personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Customer incivility and
employee
outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
The influence of social perceptions on restaurant
employee
work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
9
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->