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18,993
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3,013
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2,791
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2,583
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2,307
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2,115
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1,947
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1,940
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1,926
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1,859
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1,857
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1,844
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1,769
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1,769
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Siciliani, Luigi
76
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69
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57
Mattila, Anna S.
55
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55
Bergemann, Dirk
54
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52
Levy, Daniel C.
52
Cheng, T. C. E.
50
Simon, Hermann
46
Hanushek, Eric Alan
45
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43
Gallouj, Fai͏̈z
43
Han, Heesup
43
Rivkin, Steven G.
43
Edvardsson, Bo
42
Chen, Edward K. Y.
41
Corsten, Hans
40
Mattoo, Aaditya
40
Prybutok, Victor R.
40
Usman, Osly
40
Liozu, Stephan
39
Spann, Martin
39
Wirtz, Jochen
39
Chen, Jing
37
Gorodnichenko, Yuriy
37
Gravelle, Hugh
37
Kaiser, Ulrich
37
Li, Jun
36
Brekke, Kurt R.
35
Choi, Tsan-Ming
35
Janssen, Maarten C. W.
35
McColl-Kennedy, Janet R.
35
Álvarez, Luis J.
35
Kwapil, Claudia
34
Prentice, Catherine
34
Snir, Avichai
34
Chen, Haipeng
33
Chen, Ying-Ju
33
Rubalcaba-Bermejo, Luis
33
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National Bureau of Economic Research
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IGI Global
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World Bank
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UNCTAD
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Edward Elgar Publishing
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9
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9
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9
Österreichisches Institut für Wirtschaftsforschung
9
European Centre for the Development of Vocational Training
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International journal of hospitality management
558
The service industries journal
548
NBER working paper series
510
Journal of retailing and consumer services
454
Journal of business research : JBR
451
Working paper / National Bureau of Economic Research, Inc.
431
European journal of operational research : EJOR
425
NBER Working Paper
417
Journal of revenue and pricing management
353
International journal of production economics
343
Management science : journal of the Institute for Operations Research and the Management Sciences
323
The journal of services marketing
259
International journal of production research
258
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
International journal of industrial organization
226
Economics letters
217
Discussion paper / Centre for Economic Policy Research
216
CESifo working papers
202
Tourism management : research, policies, practice
202
International journal of contemporary hospitality management
200
SpringerLink / Bücher
193
Journal of air transport management
189
Auditing : a journal of practice & theory
177
Discussion paper series / IZA
170
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
161
Services marketing quarterly
158
Service business
154
Transportation research / E : an international journal
152
Applied economics
151
Manufacturing & service operations management : M & SOM
151
Discussion paper
149
Working paper
145
Discussion papers / CEPR
143
The TQM journal : the international review of organizational improvement
142
Journal of service research : JSR
141
International journal of services and operations management
137
Journal of service management
137
International journal of productivity and quality management : IJPQM
131
Industrial marketing management : the international journal for industrial and high-tech firms
128
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ECONIS (ZBW)
Other ZBW resources
1,434
RePEc
977
USB Cologne (EcoSocSci)
927
EconStor
694
BASE
92
OLC EcoSci
33
ArchiDok
19
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1
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date (oldest first)
1
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
6
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
7
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
10
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
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