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A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan; Liu, Yihao; Wang, Mo; Lanaj, Klodiana; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
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An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India
Namasivayam, Karthik; Zhao, Xinyuan - In: Tourism management : research, policies, practice 28 (2007) 5, pp. 1212-1223
Persistent link: https://www.econbiz.de/10003501027
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The relationship of chronic regulatory focus to work–family conflict and job satisfaction
Zhao, Xinyuan; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 2, pp. 458-467
Persistent link: https://www.econbiz.de/10009503296
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Employees' work-family conflict moderating life and job satisfaction
Qu, Hailin; Zhao, Xinyuan - In: Journal of business research : JBR 65 (2012) 1, pp. 22-28
Persistent link: https://www.econbiz.de/10009549735
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Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei; Mattila, Anna S.; Zhao, Xinyuan - In: International journal of hospitality management 47 (2015), pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
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When family rooms become guest lounges : work-family balance of B&B innkeepers
Li, Yuan; Miao, Li; Zhao, Xinyuan; Lehto, Xinran Y. - In: International journal of hospitality management 34 (2013), pp. 138-149
Persistent link: https://www.econbiz.de/10009766720
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Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 33 (2013), pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
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Why do you feel stressed in a "smile factory"? : hospitality job characteristics influence work-family conflict and job stress
Zhao, Xinyuan; Ghiselli, Richard - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 305-326
Persistent link: https://www.econbiz.de/10011459817
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Guest editorial: Ethical and sustainable practices in the hospitality and tourism industry in China
Liu, Jingyan; Xie, Lishan; Zhao, Xinyuan - In: International journal of contemporary hospitality management 26 (2014) 6, pp. 831-832
Persistent link: https://www.econbiz.de/10010418112