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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10010305689
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Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents
Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012
Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...
Persistent link: https://www.econbiz.de/10010307734
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Measuring service quality: The opinion of Europeans about utilities
Ferrari, Pieralda A.; Salini, Silvia - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
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Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST
Gleitsmann, Sinje; Guttzeit, Mandy; Roschk, Holger - 2010
Sogenannte Self-Service-Technologien (SST), wie Bankautomaten, automatischer Self-Checkout in Hotels, Telefonbanking und Dienstleistungen, die der Kunde über das Internet bezieht (z.B. Onlinebanking) werden in den letzten Jahren zunehmend von Unternehmen genutzt, um den kostenintensiven,...
Persistent link: https://www.econbiz.de/10010308146
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The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process
Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999
In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...
Persistent link: https://www.econbiz.de/10010324525
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Youth Unemployment in Belgium: Diagnosis and Key Remedies
Cockx, Bart - 2013
In Belgium youth unemployment is structurally higher than the European (EU27) average, in particular for the low …
Persistent link: https://www.econbiz.de/10010331447
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Armoede en ongelijkheid bij ouderen: Een vergelijkende studie van de pensioenstelsels in België en Nederland
Keupers, Ingrid - 2009
tested on two cases namely Belgium and the Netherlands. Based on micro data on household income as found in the LIS database … in pension systems that are targeted and will be the lowest in universal systems. In Belgium (targeted minimum pension … than for elderly men and this gender difference is greater in the Netherlands than in Belgium. The paradox of …
Persistent link: https://www.econbiz.de/10010335560
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The regional dimension of collective wage bargaining: the case of Belgium
Plasman, Robert; Rusinek, Michael; Tojerow, Ilan - 2008
. The second solution, the regionalisation of wage bargaining, is frequently mentioned in Belgium or in Italy where regional …
Persistent link: https://www.econbiz.de/10010269376
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EWC confidential: Confidentiality in European works councils and how representatives deal with it. Case study and survey insights
Meylemans, Lise; De Spiegelaere, Stan - 2020
The idea behind the establishment of European Works Councils (EWCs) is that these are bodies which should be informed and consulted on company decisions and actions. However, this flow of information is often disrupted by confidentiality constraints imposed by management. Three central research...
Persistent link: https://www.econbiz.de/10014565834