' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber …

Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant … trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase …

/methodology/approach - The present study adopted the SERVQUAL approach (model), only after analytically testing its suitability for use within …. Originality/value - Very few studies have utilised the SERVQUAL approach in the context of an explanatory research. This approach …

. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of …

consumers’ level of ethnocentrism. Then, SERVQUAL (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) is employed …

loyalty and gain financial stability. A dearth of studies on customer loyalty and financial performance of Islamic Banks … motivated the authors to examine the relationship between customer loyalty and financial performance. The study also explores … whether the service qualities have any impact on customer loyalty. The study uses both primary and secondary data to conclude …

present study aims to understand the influence of service quality on customer loyalty in Indian public sector banks. The … service quality is quantified with the help of a modified SERVQUAL model using dimensions Reliability, Assurance, Tangibles … relationship with customer loyalty. …

on SERVQUAL model. Collected data were analyzed using statistical methods of descriptive statistical analysis and … dependant variables (questions on expectations and perception) and independent variables (structure of respondents regarding … their occupation). The results indicate negative SERVQUAL gap in total (-0.21). The largest negative SERVQUAL gap was noted …

insights on general consumer perception of the transport service, ticketing, mobile payment, quality of service, consumer … expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …

assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer … loyalty has on business success of an organization. Because of this, marketing and management theory and practice dedicate … particular attention to the concepts of customer satisfaction and loyalty. In this paper we will use the surveys of customers of …