charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in … structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction … customer satisfaction through perceive value, i.e. perceived value has mediating role between quality, charge fairness and …

/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction … psychosocial benefits within a customer satisfaction framework. Knowledge ofwhich functional benefit can control which psychosocial … benefit directly enables themanagement of customer satisfaction and indirectly purchase intention. Using Partial LeastSquares …

Satisfaction Survey data and an ex-post evaluation is then performed. Another approach, consisting in evaluating Consumers … discussed. These methods are applied on the Eurobarometer Survey data to assess the consumer satisfaction among European …

, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 … correlated with customer satisfaction. Secondly, the interaction between perceived value and assurance also did not correlate … significantly with customer satisfaction. Thirdly, the interaction between perceived value and empathy correlated significantly with …

the Self-Service Technology service quality (SSTQUAL) dimensio ns influence the perceived value and customer satisfaction … value and customer satisfaction. These findings provide insights for banks and mobile application providers to develop … strategies that will enhance customer experience, perceived value, and customer satisfaction. …

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit … raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question …

customer satisfaction in riding schools and their significance by using a structural equation model. A survey of 203 children … and adolescents was undertaken in five different German riding schools. Customer satisfaction was particularly influenced … aspect of the results is the strong influence of customer satisfaction on recommendation behaviour. …

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of … satisfaction and customer loyalty in a better way. Respondents are chosen from a range of varying demographic features using … and all its dimensions have significant and positive association with customer satisfaction and customer loyalty. Banking …

Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … level of passenger satisfaction. The moderating effect of price sensitivity on passenger satisfaction has received less … service quality on passenger satisfaction. The study was conducted by performing a literature review of existing studies of …