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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Measuring service quality: The opinion of Europeans about utilities
Ferrari, Pieralda A.; Salini, Silvia - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
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Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents
Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012
Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...
Persistent link: https://www.econbiz.de/10010307734
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Role of service quality and customer satisfaction in firm's performance: Evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...
Persistent link: https://www.econbiz.de/10011938598
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An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry
Majeed, Mohammed; Asare, Charles; Fatawu, Alhassan; … - In: Cogent Business & Management 9 (2022) 1, pp. 1-19
The purpose of this quantitative-deductive paper is to explore the link amongst customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. The study was conducted on social media because, it is the fastest growing media in history. Data was...
Persistent link: https://www.econbiz.de/10014505480
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Industry structure, segmentation and competition in the U.S. hotel industry
Butters, R. Andrew; Hubbard, Thomas N. - 2020
This paper investigates how increases in concentration can be interrupted or reversed by changes in how firms compete on quality. We examine the U.S. hotel industry during the past half century. We document that starting in the early 1980s, quality competition came more in the form of costs that...
Persistent link: https://www.econbiz.de/10014326344
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Wissenskonversion und Behandlungsfehler im Krankenhaus
Steyrer, Johannes; Strunk, Guido; Latzke, Markus; … - In: Zeitschrift für Personalforschung (ZfP) 24 (2010) 3, pp. 266-289
Approximately one in every thousand hospital patients dies because of preventable adverse events. Empirical findings …
Persistent link: https://www.econbiz.de/10010292511
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The in-hospital mortality rates of slaves and freemen: evidence from Touro infirmary, New Orleans, Louisiana, 1855 - 1860
Pritchett, Jonathan; Yun, Myeong-Su - 2008
Using a rich sample of admission records from New Orleans Touro Infirmary, we examine the in-hospital mortality risk of … likely to die in the hospital than the whites. We analyze the determinants of in-hospital mortality at Touro using Oaxaca … based on the selective hospital admission of slaves. …
Persistent link: https://www.econbiz.de/10010277319
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Handlungsempfehlungen für die planerische Steuerung der Krankenhausversorgung in Nordwestdeutschland
Baumgart, Sabine; Köckler, Heike; Löb, Stephan; … - 2023
Hinblick auf ein leistungsfähiges und effektives Standortsystem der Krankenhaus- und Gesundheitsversorgung sind infrage …Current development trends in the restructuring of the hospital landscape, in particular the mergers of smaller … equal living conditions, and an efficient and effective system of hospital and health care locations. This requires spatial …
Persistent link: https://www.econbiz.de/10013548672
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Health impacts of climate change and mitigation policies in Ireland
Duffy, Katie; De Bruin, Kelly C.; Henry, Loïc; Kyei, … - 2024
(ICHEC). Next, the research examines the impact of increases in temperature on use of emergency in-patient hospital care in …
Persistent link: https://www.econbiz.de/10015051818