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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-Yih; Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: The service industries journal 29 (2009) 9, pp. 1261-1272
Persistent link: https://www.econbiz.de/10008312362
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Tip-Collection Strategies, Service Guarantees, and Consumer Evaluations of Group Package Tours
Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: Journal of travel research : a quarterly publication of … 47 (2009) 4, pp. 523
Persistent link: https://www.econbiz.de/10008239647
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-Yih; Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: The service industries journal 29 (2009) 9-10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10008334542
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Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: The service industries journal 31 (2011) 6, pp. 911-929
Persistent link: https://www.econbiz.de/10008881250
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Emotional labor of the tour leaders: An exploratory study
Wong, Jehn-Yih; Wang, Chih-Hung - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 249-259
Persistent link: https://www.econbiz.de/10008170339
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A selection model for auditing software
Lin, Ching-Wen; Wang, Chih-Hung - In: Industrial management & data systems 111 (2011) 5, pp. 776-791
Persistent link: https://www.econbiz.de/10009133181
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Emotional labor of the tour leaders: An exploratory study
Wong, Jehn-Yih; Wang, Chih-Hung - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 249-260
Persistent link: https://www.econbiz.de/10008890019
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Erratum to “Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles” [Int. J. Hospit. Manag. 31 (2012) 1038–1044]
Tsaur, Sheng-Hshiung; Tang, Ya-Yun - In: International journal of hospitality management 32 (2013), pp. 302-302
Persistent link: https://www.econbiz.de/10010063519
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Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles
Tsaur, Sheng-Hshiung; Tang, Ya-Yun - In: International journal of hospitality management 31 (2012) 4, pp. 1038-1045
Persistent link: https://www.econbiz.de/10009983821
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Sources of challenge for adventure tourists: Scale development and validation
Tsaur, Sheng-Hshiung; Lin, Wei-Rong; Liu, Jui Shiang - In: Tourism management : research, policies, practice 38 (2013), pp. 85-93
Persistent link: https://www.econbiz.de/10010109530