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Iacobucci, Dawn
16
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16
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7
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4
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2
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2
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OLC EcoSci
ECONIS (ZBW)
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Transformative service research: An agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10010119598
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2
Implementing Successful Self-Service Technologies
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Meuter, Matthew L.
- In:
The Executive : an Academy of Management Publication
16
(
2002
)
4
,
pp. 96
Persistent link: https://www.econbiz.de/10007034827
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3
The Internet as information minefield - An analysis of the source and content of brand information yielded by net searches
Ward, James C.
;
Ostrom, Amy L.
- In:
Journal of business research : JBR
56
(
2003
)
11
,
pp. 907-914
Persistent link: https://www.econbiz.de/10006720216
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4
The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, Matthew L.
;
Ostrom, Amy L.
;
Bitner, Mary Jo
; …
- In:
Journal of business research : JBR
56
(
2003
)
11
,
pp. 899-906
Persistent link: https://www.econbiz.de/10006720217
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5
Loyalty programs and a sense of community
Rosenbaum, Mark S.
;
Ostrom, Amy L.
;
Kuntze, Ronald
- In:
The journal of services marketing
19
(
2005
)
4
,
pp. 222-233
Persistent link: https://www.econbiz.de/10007097905
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6
Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
Ward, James C.
;
Ostrom, Amy L.
- In:
Journal of consumer research : JCR ; an …
33
(
2006
)
2
,
pp. 220-230
Persistent link: https://www.econbiz.de/10007295111
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7
Achieving "Reviewer Readiness"
Ostrom, Amy L.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 337-340
Persistent link: https://www.econbiz.de/10006151030
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8
Achieving "Reviewer Readiness"
Ostrom, Amy L.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 337
Persistent link: https://www.econbiz.de/10006151031
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9
Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section
Chandy, Rajesh K.
;
Homburg, Christian
;
Macinnis, Debbie
; …
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 312-313
Persistent link: https://www.econbiz.de/10006151042
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10
Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section
Chandy, Rajesh K.
;
Homburg, Christian
;
Macinnis, Debbie
; …
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 312
Persistent link: https://www.econbiz.de/10006151043
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