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Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.; Levesque, Terrence - In: The journal of services marketing 14 (2000) 4-5, pp. 392-410
Persistent link: https://www.econbiz.de/10007116951
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Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.; Levesque, Terrence - In: The journal of services marketing 14 (2000) 4-5, pp. 392-410
Persistent link: https://www.econbiz.de/10007116990
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Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences
Laroche, Michel; Yang, Zhiyong; Mcdougall, Gordon H.G.; … - In: Journal of retailing 81 (2005) 4, pp. 251-268
Persistent link: https://www.econbiz.de/10006605734
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A Revised View of Service Quality Dimensions: An Empirical Investigation
McDougall, Gordon H.G.; Levesque, Terrence J. - In: Journal of professional services marketing 11 (1994) 1, pp. 189-210
Persistent link: https://www.econbiz.de/10007087641
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Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.; Mcdougall, Gordon H.G.; Dikolli, Shane S. - In: The journal of services marketing 18 (2004) 4-5, pp. 290-302
Persistent link: https://www.econbiz.de/10007100617
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Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.; Mcdougall, Gordon H.G.; Dikolli, Shane S. - In: The journal of services marketing 18 (2004) 4, pp. 290-302
Persistent link: https://www.econbiz.de/10007101175