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McDougall, Gordon H.G.
3
Mcdougall, Gordon H.G.
3
Bansal, Harvir S.
2
Dikolli, Shane S.
2
Levesque, Terrence
2
Sedatole, Karen L.
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The journal of services marketing
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Journal of professional services marketing
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Journal of retailing
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Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.
;
Levesque, Terrence
- In:
The journal of services marketing
14
(
2000
)
4-5
,
pp. 392-410
Persistent link: https://www.econbiz.de/10007116951
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2
Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.
;
Levesque, Terrence
- In:
The journal of services marketing
14
(
2000
)
4-5
,
pp. 392-410
Persistent link: https://www.econbiz.de/10007116990
Saved in:
3
Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences
Laroche, Michel
;
Yang, Zhiyong
;
Mcdougall, Gordon H.G.
; …
- In:
Journal of retailing
81
(
2005
)
4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10006605734
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4
A Revised View of Service Quality Dimensions: An Empirical Investigation
McDougall, Gordon H.G.
;
Levesque, Terrence J.
- In:
Journal of professional services marketing
11
(
1994
)
1
,
pp. 189-210
Persistent link: https://www.econbiz.de/10007087641
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5
Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.
;
Mcdougall, Gordon H.G.
;
Dikolli, Shane S.
- In:
The journal of services marketing
18
(
2004
)
4-5
,
pp. 290-302
Persistent link: https://www.econbiz.de/10007100617
Saved in:
6
Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.
;
Mcdougall, Gordon H.G.
;
Dikolli, Shane S.
- In:
The journal of services marketing
18
(
2004
)
4
,
pp. 290-302
Persistent link: https://www.econbiz.de/10007101175
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