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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press - 1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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Voluntary simplicity : the Great American Apparel Diet
Wu, Dorothy E.; Thomas, Jane Boyd; Moore, Marguerite; … - In: Journal of fashion marketing and management 17 (2013) 3, pp. 294-305
Persistent link: https://www.econbiz.de/10010184341
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Website and social media usage : implications for the further development of wine tourism, hospitality, and the wine sector
Alonso, Abel Duarte; Bressan, Alessandro; O'Shea, Michelle - In: Tourism planning & development 10 (2013) 3, pp. 229-248
Persistent link: https://www.econbiz.de/10010184465
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Journal of retailing and consumer services
London [u.a.] : Elsevier; anfangs: London : … - 1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea; Martínez, Patricia; Rodríguez del … - In: Service business 7 (2013) 3, pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914