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Speak my language if you want my money: Service language's influence on consumer tipping behavior
Vaerenbergh, Yves Van; Holmqvist, Jonas - In: European journal of marketing : EJM 47 (2013) 8, pp. 1276-1292
Persistent link: https://www.econbiz.de/10010154351
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The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
Van Vaerenbergh, Yves; Larivire, Bart; Vermeir, Iris - In: Journal of service research : JSR 15 (2012) 3, pp. 262-280
Persistent link: https://www.econbiz.de/10009996357
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Customer attrition analysis for financial services using proportional hazard models
Van den Poel, Dirk; Larivière, Bart - In: European journal of operational research : EJOR 157 (2004) 1, pp. 196-217
Persistent link: https://www.econbiz.de/10006647634
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Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments
Larivière, Bart; Van den Poel, Dirk - In: European journal of operational research : EJOR 183 (2007) 1, pp. 345-369
Persistent link: https://www.econbiz.de/10007738946
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Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
Larivière, Bart; Joosten, Herm; Malthouse, Edward C.; … - In: Journal of service management 24 (2013) 3, pp. 268-293
Persistent link: https://www.econbiz.de/10010132553
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Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart; Aksoy, Lerzan; Cooil, Bruce; … - In: Journal of service management 22 (2011) 1, pp. 39-67
Persistent link: https://www.econbiz.de/10008850872
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A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries
Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; … - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 74-82
Persistent link: https://www.econbiz.de/10010059724