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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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2
Sales and marketing integration : applying the theoretical lens of the resource-based view
Madhani, Pankaj M.
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 292-322
Persistent link: https://www.econbiz.de/10010184743
Saved in:
3
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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5
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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6
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
-
1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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8
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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9
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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10
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
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