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How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness
Xie, Yi; Peng, Siqing - In: Psychology & marketing 26 (2009) 7, pp. 572-589
Persistent link: https://www.econbiz.de/10008264330
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Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment
Keh, Hean Tat; Xie, Yi - In: Industrial marketing management : the international … 38 (2009) 7, pp. 732-742
Persistent link: https://www.econbiz.de/10008317131
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The effects of two kinds of corporate publicity on customer-brand relationship
Xie, Yi; Peng, Siqing - In: Frontiers of business research in China : selected … 4 (2010) 1, pp. 73-100
Persistent link: https://www.econbiz.de/10009882713
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A method for estimating the cycle time of business processes with many-to-many relationships among the resources and activities based on individual worklists
Xie, Yi; Chien, Chen-Fu; Tang, Ren-Zhong - In: Computers & industrial engineering : CAIE ; an … 65 (2013) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10010108150
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Impact of property rights reform on household forest management investment: An empirical study of southern China
Xie, Yi; Wen, Yali; Zhang, Yaoqi; Li, Xiaoyong - In: Forest policy and economics : a companion journal to … 34 (2013), pp. 73-78
Persistent link: https://www.econbiz.de/10010152588
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How do corporate associations influence customer relationship strength? The effects of different types of trust
Xie, Yi; Peng, Siqing - In: Journal of strategic marketing 19 (2011) 5, pp. 443-455
Persistent link: https://www.econbiz.de/10009265654
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Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment
Keh, Hean Tat; Xie, Yi - In: Industrial marketing management : the international … 38 (2009) 7, pp. 732-743
Persistent link: https://www.econbiz.de/10008894863