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Konsumentenverhalten
43
Beziehungsmarketing
24
Dienstleistungsqualität
16
USA
15
Kundenzufriedenheit
11
E-Business
5
Hotellerie
5
Marketing
5
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Bekleidung
4
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Jugendliche
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Unternehmenserfolg
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Welt
4
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Bank
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Indien
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Internationales Marketing
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3
Altersgruppe
2
Bankgeschäft
2
Dienstleistungssektor
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Einzelhandel
2
Entrepreneurship-Ansatz
2
Entscheidung
2
Frauen
2
Griechenland
2
Italien
2
Kaufmotiv
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Kundendienst
2
Lieferanten-Kunden-Beziehung
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Abdullateef, Aliyu Olayemi
1
Abu-Laimon, Amr Adel Ahmad
1
Ahmed, Ishfaq
1
Ajmal, Mian M.
1
Al-Hakim, Laith Ali Yousif
1
Al-Hawari, Mohammad Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Amin, Salmiah Mohamad
1
Arabzad, S. Mohammad
1
Askari, Narges
1
Awasthi, Preety
1
Aziz, R. Abd El
1
Baghi, Ilaria
1
Bahng, Youngjin
1
Bello, Roberto
1
Bennur, Shubhapriya
1
Bernard, John C.
1
Boonchoo, Pattana
1
Boukas, Nikolaos
1
Carroll, Kate
1
Carroll, Kathryn A.
1
Cheng, Lai-yu
1
Cheng, Pei-chu
1
Choo, Ho Jung
1
Chotekorakul, Warin
1
Chreim, Samia
1
Cini, Daniela
1
Clausen, Uwe
1
Codeluppi, Vanni
1
Coe, Julie
1
Dabestani, Reza
1
Davoud Nikbin
1
Deshpande, Sameer
1
Essawi, N. El
1
Evashkevich, Terry Ross
1
Fandos-Roig, Juan Carlos
1
Forgas-Coll, Santiago
1
Gabrielli, Veronica
1
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Journal of fashion marketing and management
11
International journal of electronic customer relationship management : IJECRM
9
Service business
7
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
EuroMed journal of business
2
Folia oeconomica Stetinensia : FOS
2
International journal of business and globalisation : IJBG
2
International journal of logistics systems and management
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Theoretical and applied economics : GAER review
2
Advances in business and management forecasting
1
Chinese management studies : CMS
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of economic issues : IJEI
1
International journal of entrepreneurship and small business
1
Journal of advances in management research : JAMR
1
Journal of business economics and management
1
Journal of economic structures : JES; the official journal of the Pan-Pacific Association of Input-Output Studies (PAPAIOS)
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of social entrepreneurship
1
Organizations and markets in emerging economies
1
Tourism planning & development
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OLC EcoSci
ECONIS (ZBW)
149,394
Other ZBW resources
7,212
RePEc
4,858
EconStor
2,452
USB Cologne (EcoSocSci)
2,440
BASE
460
USB Cologne (business full texts)
165
ArchiDok
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The relationship between informational justice, recovery
satisfaction
, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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3
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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4
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
5
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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6
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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7
Journal of relationship marketing : innovations & enhancements for customer service, relations &
satisfaction
Binghamton, NY : Haworth Press
-
1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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8
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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9
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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10
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
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