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Service Quality and Management
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Qualitätsmanagement
29
Beziehungsmarketing
24
Dienstleistungsqualität
16
Kundenzufriedenheit
6
Konsumentenverhalten
5
AHP-Verfahren
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Bangkok
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Betriebliches Informationssystem
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Abdullateef, Aliyu Olayemi
1
Abu-Laimon, Amr Adel Ahmad
1
Ajmal, Mian M.
1
Akhtar, Asif
1
Al-Hawari, Mohammad Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Arabzad, S. Mohammad
1
Arana, Germán
1
Askari, Narges
1
Awasthi, Preety
1
Aziz, R. Abd El
1
Bekkah, Jeremy
1
Bello, Roberto
1
Cheng, Lai-yu
1
Cheng, Pei-chu
1
Chotekorakul, Warin
1
Chreim, Samia
1
Cilleruelo, Ernesto
1
Cini, Daniela
1
Clausen, Uwe
1
Dabestani, Reza
1
Das, Nandini
1
Dave, Dinesh S.
1
Davoud Nikbin
1
Deshpande, Sameer
1
Essawi, N. El
1
Evashkevich, Terry Ross
1
Fandos-Roig, Juan Carlos
1
Forgas-Coll, Santiago
1
Formby, Sam K.
1
Gershon, Mark
1
Green, Kenneth W.
1
Grzebieniak, Andrzej
1
Gupta, Ashish
1
Hajiheydari, Nastaran
1
Hashemi, Novin
1
Helo, Petri T.
1
Heras-Saizarbitoria, Iñaki
1
Hsieh, Ming-yuan
1
Ishak Ismail
1
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American Society for Quality
2
American Society for Quality Control
1
Aspen Systems Corporation, Germantown, Md.
1
Chartered Quality Institute
1
Deutsche Gesellschaft für Qualität
1
Gesellschaft für Qualitätsmanagement in der Gesundheitsversorgung
1
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International journal of electronic customer relationship management : IJECRM
9
International journal of productivity and quality management : IJPQM
8
Service business
6
International journal of quality and service sciences
3
Folia oeconomica Stetinensia : FOS
2
International journal of logistics systems and management
2
Advances in business and management forecasting
1
Aspen publication
1
EuroMed journal of business
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business economics and management
1
Journal of central banking theory and practice
1
Journal of fashion marketing and management
1
Theoretical and applied economics : GAER review
1
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OLC EcoSci
ECONIS (ZBW)
58,383
Other ZBW resources
2,206
USB Cologne (EcoSocSci)
2,197
RePEc
1,114
EconStor
578
USB Cologne (business full texts)
167
BASE
146
ArchiDok
39
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1
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
Saved in:
2
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
Saved in:
3
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
Saved in:
4
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
Saved in:
5
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
Saved in:
6
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
7
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
Saved in:
8
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
Saved in:
9
International journal of quality & reliability management
Bradford : Emerald
;
1984-2005: Bradford : MCB Univ. Press
-
1.1984 -
Persistent link: https://www.econbiz.de/10008373257
Saved in:
10
The TQM journal : the international review of organizational improvement
Bradford : Emerald Group Publ.
-
20.2008 -
Persistent link: https://www.econbiz.de/10008373277
Saved in:
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