face an increasingly competitive environment. In this context, university image, satisfaction, identification and loyalty … endeavours a general objective: to analyse the influence of university image, satisfaction and graduated …-university identification on graduate loyalty. After reviewing specific literature, three hypotheses are proposed, linking these constructs with …

identify the type of benefits from the relationship with major influence in customer satisfaction and loyalty towards the … benefits as an antecedent of customer satisfaction, and the effect of the latter on customer loyalty. … organization in terms of customer loyalty for four types of retailing activities. As result, we observe the role of confidence …

relationship quality and customer loyalty from an empirical analysis in the context of changing trends in food and grocery … retailing. This study seeks to investigate the influence of relationship marketing cornerstones viz., Customer Satisfaction … relationship quality and behavioural outcomes such as customer loyalty. The study further examines an influence of the relationship …

The study tests the relationship between motivation, satisfaction, and loyalty using a structural equation model. Data … satisfaction towards the event. On the other hand, they also reveal a direct relationship between overall satisfaction and loyalty …, which hosts every year between 45.000 and 60.000 visitors. Results show that satisfaction towards controlled variables of …

insights into the effect of service quality and satisfaction on customer loyalty across different consumption stages. This … study examines the impact of service quality and satisfaction on customer loyalty among novice and experienced customers in … groups; service quality is a major driver of loyalty only for novice customers, while overall satisfaction is a major driver …

empirical model linking student loyalty to student satisfaction, student trust and student social identification to the … suggest that satisfaction, trust and social identification are both positive and significant predictors of loyalty, and trust … mediates the relationship between satisfaction and loyalty. Based on the results, managerial implications and topics of future …