after interviews with bank managers. Two service quality dimensions were extracted using exploratory and confirmatory factor …

banks in India. Outcomes of the study outlined that customers¡¯ expectations are more with the private banks and the level … of satisfaction is also higher while they deal with the private banks. In order to satisfy the customers the public banks …

This paper aims to examine the factors affecting the adoption of internet banking services by domestic commercial banks … two year period. The managers of 23 banks operating in North Cyprus were interviewed first in 2004 and later in 2006 …. Furthermore, the web sites of these banks were also examined both in 2004 and in 2006 in order to measure the progress made in …

paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to … dimensions of e-service quality for Pakistani banks. …

of service quality (CARTER model) in Islamic banks of Pakistan, the UK and UAE. Design/methodology/approach – This study … uses a sample of 225 customers of Islamic banks; 75 responses have been taken from each country. Structured questionnaire … in terms of service quality for Islamic banks. Originality/value – The current study is of particular value because it is …

satisfaction of banks in Jordan. Using a structured questionnaire, the primary data was collected from 457 customers who had e …-banking transactions with banks in Jordan. Multiple regression analysis was employed to test the research model and hypotheses. The …, responsiveness and customisation have a positive and significant effect on the banks overall customers' satisfaction and its elements …

leading private and public banks in India, such as ICICI Bank, HDFC Bank, State Bank of India and Punjab National Bank. The … study employs the surveys methods to find the opinion of 600 customers of these four banks. Factor analysis and ANOVA have … been used for having insights in the internet banking services provided by the sample banks. The four selected banks are …

Internet banking is one of the most upcoming phenomena which is helping banking sector's growth in India. With changing … patterns of consumer behaviour and the increasing use of technology in the delivery of banking services in India, there is a … identify features that determine the service quality perception by internet banking consumers in India. Furthermore, study …

service of public and private sector banks in India. For this investigation primary data was collected from 150 respondents of … public and private sector banks through a structured questionnaire. Collected data was analyzed according to the objectives … of the present research and result of the statistical analysis indicates that private sector banks are providing more …