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EVALUATING THE IMPACT OF BANKING SERVICES QUALITY ON CUSTOMER LOYALTY IN CREDIT EUROPE BANK (ROMANIA)
Bente, Corneliu; Bente, Florina Maria - In: Theoretical and Applied Economics 3(580)(supplement) (2013) 3(580)(supplement), pp. 557-562
The main concern of credit institutions in Romania should be to maintain the portfolio of clients. Long-term cooperation relations between a bank and its customers represent the proof of the bank's efforts in providing quality services that meet consumer demands. Moreover, keeping existing...
Persistent link: https://www.econbiz.de/10011004854
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Comparative Analysis of Business Students¡¯ Perceptions of Service Quality Offered in Kenyan Universities
Kimani, Sarah Wambui; Kagira, Elias Kiarie; Kendi, Lydia - In: International Journal of Business Administration 2 (2011) 1, pp. 98-112
The purpose of this study was to ascertain business students¡¯ perception of quality of service provided by public and … quality affected their perception within a university setting. The comparison was between two public and two private … students¡¯ perception of service quality. A 7-point likert scale questionnaire was used. It contained 73 statements about …
Persistent link: https://www.econbiz.de/10011267227
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Shoppers Perception of Retail Service Quality: Supermarkets versus Small Convenience Shops (Dukas) in Kenya
Kimani, Sarah Wambui; Kagira, Elias Kiarie; Kendi, Lydia; … - In: Journal of Management and Strategy 3 (2012) 1, pp. 55-66
shoppers¡¯ perception of the convenience shops and supermarkets. Data from semi-structured questionnaire was analyzed using … that shoppers considered important in their perception. …
Persistent link: https://www.econbiz.de/10011267438
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Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks
Kumbhar, Vijay - Volkswirtschaftliche Fakultät, … - 2011
perception in internet banking services provided by public and private sector banks. It is efforts to examine the relationship … significant difference in the customers’ perception in internet banking services provided by the public and privates sector banks …
Persistent link: https://www.econbiz.de/10009651380
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Service quality of travel agents in Turkey
Filiz, Zeynep - In: Quality & Quantity: International Journal of Methodology 44 (2010) 4, pp. 793-805
Persistent link: https://www.econbiz.de/10009390980
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Expectations And Perceptions Of Mobile Phone Users
Munshi, Sulekha - In: International Journal of Asian Social Science 1 (2011) 1, pp. 10-16
The main objective of the undertaken research is to study the Expectations and Perceptions of Customer’s towards mobile phones. It is important to study and analyze whether there is a gap in the expectations and perceptions of the respondents which indicates that there is scope for improvement...
Persistent link: https://www.econbiz.de/10009391838
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Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University
Filiz, Asst. Prof. Zeynep - In: Istanbul University Econometrics and Statistics e-Journal 5 (2007) 1, pp. 1-19
Student satisfaction is an important measure of service quality in libraries. Students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality provides an important feedback for libraries to assess and...
Persistent link: https://www.econbiz.de/10005112858
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MEASURING SERVICE QUALITY OF AIRLINE SERVICES IN MALAYSIA
Abdullah, Kalthom; Manaf, Noor Hazilah Abd.; Noor, … - In: IIUM Journal of Economics and Management 15 (2007) 1, pp. 1-30
The perception of Malaysian consumers of the quality of airline services was examined in this study using the SERVQUAL … measurement. The results of the study indicate that the most significant factors in Malaysian customers’ perception of service …
Persistent link: https://www.econbiz.de/10008545836
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Service quality assessment in central blood bank: blood donors’ perspective
Al-Zubaidi, Hassan; Al-Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
354 blood donors’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors …
Persistent link: https://www.econbiz.de/10010686916
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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS
Corneliu, Bente - In: Annals of Faculty of Economics 1 (2012) 2, pp. 889-894
The major aim of the research paper is to measure the quality of service offered by Raiffeisen Bank in Romania. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five dimensions of SERVQUAL model i.e. reliability, assurance,...
Persistent link: https://www.econbiz.de/10010617397