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Krankenhausmanagement im Spannungsfeld zwischen Kundenorientierung und Mitarbeiterorientierung : Führungsaspekte des TQM ; Tagungsbericht
Barthel, Erich (contributor) - 1996
Persistent link: https://www.econbiz.de/10004307601
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Corporate diagnosis : setting the global standard for excellence
Jackson, Thomas L.; Dyer, Constance E. - 1996
Persistent link: https://www.econbiz.de/10004309157
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit - 1996 - 1. print.
Persistent link: https://www.econbiz.de/10004309746
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TQM for sales and marketing management
Cortada, James W. - 1993
Persistent link: https://www.econbiz.de/10004183364
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Breakthrough process redesign : new pathways to customer value
Adair, Charlene B.; Murray, Bruce A. - 1994 - 1. print.
Persistent link: https://www.econbiz.de/10004184921
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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IT performance management
Wiggers, Peter; Kok, Henk; De Boer-de Wit, Maritha - 2004
Persistent link: https://www.econbiz.de/10004149606
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Production and operations management : total quality and responsiveness
Noori, Hamid; Radford, Russell W.
Persistent link: https://www.econbiz.de/10004244698
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Phoenix without the ashes : achieving organizational excellence through common sense management
English, Gary - 1998
Persistent link: https://www.econbiz.de/10004373184
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Organizing for high performance : employee involvement, TQM, reengineering, and knowledge management in the fortune 1000 ; the CEO report
Lawler, Edward E.; Mohrman, Susan Albers; Benson, George - 2001 - 1. ed., 1. HB print., [rev. and updated ed.]
Persistent link: https://www.econbiz.de/10004680138