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1
Dealing with customer complaints
Williams, Tom
-
1996
Persistent link: https://www.econbiz.de/10004305455
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2
Knock your socks off service recovery
Zemke, Ron
;
Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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3
The customer revolution : how to thrive when customers are in control
Seybold, Patricia B.
;
Marshak, Ronni T.
;
Lewis, Jeffrey M.
-
2001
-
1. ed.
Persistent link: https://www.econbiz.de/10004610983
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Die Behandlung von persönlichen, telefonischen und schriftlichen Kundenreklamationen
Eimannsberger, Markus
-
1983
-
3. Aufl.
Persistent link: https://www.econbiz.de/10004722176
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Wie aus Kundenbeschwerden Aufträge werden
Veenema, Hilger
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2003
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2. Aufl.
Persistent link: https://www.econbiz.de/10004819030
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6
Complaint management : the heart of CRM
Stauss, Bernd
;
Seidel, Wolfgang
-
2004
-
1. ed.
Persistent link: https://www.econbiz.de/10004825579
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Produktbezogenes
Beschwerdemanagement
: [Konzeption eines qualitätsorientierten Gestaltungsmodells zur Auslegung der internen Beschwerdemanagementaktivitäten]
Kristes, Dirk
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009617137
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8
Strategische Planung im
Beschwerdemanagement
Mende, Martin
-
2006
Persistent link: https://www.econbiz.de/10004909824
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9
Der Einfluss des Marktklimas auf das Beschwerdeverhalten von Konsumenten : Eine empirische Untersuchung in der Finanzdienstleistungsbranche
Lentz, Patrick
-
2008
Persistent link: https://www.econbiz.de/10004910097
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10
Kundenzufriedenheit :
Beschwerdemanagement
als Instrument zur Kundenbindung
Roner, Thomas Artur
-
2008
Persistent link: https://www.econbiz.de/10004913751
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