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Managing business support services : collaborating to compete
Reuvid, Jonathan (contributor) - 2005 - 3. ed.
Persistent link: https://www.econbiz.de/10004802084
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HR business partnering
Dalziel, Shirley; Strange, Judith; Walters, Michael - 2006
Persistent link: https://www.econbiz.de/10004879892
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Are your customers being served? : how to boost profits by delivering exceptional customer service
Rowson, Pauline - 2007
Persistent link: https://www.econbiz.de/10004072349
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10 clowns don't make a circus : and 249 other critical management success strategies
Schragis, Steven; Frishman, Rick - 2006
Persistent link: https://www.econbiz.de/10004224484
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Customer service for dummies
Leland, Karen; Bailey, Keith - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004259022
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Be our guest : perfecting the art of customer service
2003 - 1. pb ed.
Persistent link: https://www.econbiz.de/10004400730
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The invisible customer : strategies for successful customer service down the wire
Clegg, Brian - 2000
Persistent link: https://www.econbiz.de/10004427893
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Monitoring, measuring, and managing customer service
Goodman, Gary S. - 2000 - 1. ed.
Persistent link: https://www.econbiz.de/10004444701
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Satisfaction guaranteed : 236 ideas to make your customers feel like a million dollars
Baggett, Byrd - 1994
Persistent link: https://www.econbiz.de/10004454047