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ISO 9001:2000 in brief
Tricker, Ray; Sherring-Lucas, Bruce - 2001 - Repr.
Persistent link: https://www.econbiz.de/10004726278
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Why policy issue networks matter : the advanced technology program and the manufacturing extension partnership
Hallacher, Paul M. - 2005
Persistent link: https://www.econbiz.de/10004852382
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Twelve search strategies that could save your organisation : is discontinuous innovation on your corporate radar?
Bessant, John R.; Von Stamm, Bettina - 2007
Persistent link: https://www.econbiz.de/10004922264
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Agency account handling : avoiding blood, sweat and tears
Sims, Michael - 2004
Persistent link: https://www.econbiz.de/10004421932
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Services management : an integrated approach
Van Looy, Bart (contributor) - 2003 - 2. ed.
Persistent link: https://www.econbiz.de/10004460651
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Marketing a service for profit : a practical guide to key service marketing concepts
Clarke, Greg - 2000
Persistent link: https://www.econbiz.de/10004604714
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Services marketing
Apte, Govind - 2004
Persistent link: https://www.econbiz.de/10004383173
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Service operations management
Johnston, Robert; Clark, Graham - 2001
Persistent link: https://www.econbiz.de/10004719528
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Empowerment : HR strategies for service excellence
Lashley, Conrad - 2001 - [New ed.]
Persistent link: https://www.econbiz.de/10004720247
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Capital and knowledge in Asia : changing power relations
Dahles, Heidi (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10004722708