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1
The service edge : 101 companies that profit from customer care
Zemke, Ron
;
Schaaf, Dick
-
1989
-
1. print.
Persistent link: https://www.econbiz.de/10004113377
Saved in:
2
Service entscheidet : im Wettbewerb um den Kunden
Horovitz, Jacques
-
1989
-
2. Aufl.
Persistent link: https://www.econbiz.de/10004068222
Saved in:
3
Design and management of service processes : keeping customers for life
Ramaswamy, Rohit
-
1996
-
1. print.
Persistent link: https://www.econbiz.de/10004309746
Saved in:
4
The service quality solution : using service management to gain competitive advantage
Collier, David A.
-
1994
Persistent link: https://www.econbiz.de/10004192023
Saved in:
5
Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art
;
Johnson, William C.
-
1999
Persistent link: https://www.econbiz.de/10004139812
Saved in:
6
A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.
;
Bolton, Ruth N.
;
Wagner, Janet
-
1998
Persistent link: https://www.econbiz.de/10004020130
Saved in:
7
Service quality : new directions in theory and practice
Rust, Roland T.
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10004181386
Saved in:
8
Free, perfect, and now : connecting to the three insatiable customer demands ; a CEO's true story
Rodin, Robert
-
1999
Persistent link: https://www.econbiz.de/10004567214
Saved in:
9
Raving fans : a revolutionary approach to customer service
Blanchard, Kenneth H.
;
Bowles, Sheldon M.
-
1998
Persistent link: https://www.econbiz.de/10004376210
Saved in:
10
How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Chakrapani, Chuck
-
1998
Persistent link: https://www.econbiz.de/10004377348
Saved in:
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