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Product plus : how product + service = competitive advantage
Lovelock, Christopher H. - 1994
Persistent link: https://www.econbiz.de/10004209916
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Investition Vertrauen : Prozesse der Vertrauensentwicklung in Organisationen
Osterloh, Margit - 2006
Persistent link: https://www.econbiz.de/10004913388
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Investition Vertrauen : Prozesse der Vertrauensentwicklung in Organisationen
Osterloh, Margit; Weibel, Antoinette - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004886941
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Customer first : a strategy for quality service
Walker, Denis - 1990
Persistent link: https://www.econbiz.de/10004131180
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Relationship marketing : successful strategies for the age of the customer
McKenna, Regis - 1991 - 1. print.
Persistent link: https://www.econbiz.de/10004132985
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Exzellenter Kundenservice : ein Leitfaden für vorzügliche Dienstleistungen ; die Kunst, Kunden als Gäste zu behandeln
Martin, William B. - 1992
Persistent link: https://www.econbiz.de/10004133445
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Logistics and supply chain management : strategies for reducing costs and improving services
Christopher, Martin - 1992
Persistent link: https://www.econbiz.de/10004136817
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Customer service and distribution strategy
Christopher, Martin; Schary, Philip; Skjott-Larsen, Tage - 1979
Persistent link: https://www.econbiz.de/10004138988
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Delivering customer service : a practical guide to managing successful customer relationships
Payne, Sheila - 1999 - 2. ed
Persistent link: https://www.econbiz.de/10004139413
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Excellent customer service : a team leader's toolkit
Iacovou, Susan; Clemie, Caroline - 1999
Persistent link: https://www.econbiz.de/10004139625