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The new rules of retail : competing in the world's toughest marketplace
Lewis, Robin; Dart, Michael - 2010 - 1 ed.
Persistent link: https://www.econbiz.de/10009361985
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Werte für den Kunden schaffen : besonderer Kundenservice durch ganzheitliche Unternehmensstrategie
Band, William A. - 1992
Persistent link: https://www.econbiz.de/10004130118
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Relevance regained : from top-down control to bottom-up empowerment
Johnson, H. Thomas - 1992 - 1. print.
Persistent link: https://www.econbiz.de/10004135709
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Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art; Johnson, William C. - 1999
Persistent link: https://www.econbiz.de/10004139812
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Kundenzufriedenheit : After-Sales-Marketing auf industriellen Märkten
Schütze, Roland - 1992
Persistent link: https://www.econbiz.de/10004127078
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Winning banks : managing service quality for customer satisfaction
Grubbs, M. R.; Reidenbach, R. E. - 1989
Persistent link: https://www.econbiz.de/10004086200
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Versorgungszufriedenheit : ein Beitrag zur empfängerorientierten Versorgungsforschung
Finck, Gerhard - 1990
Persistent link: https://www.econbiz.de/10004098350
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Finding the profit in customer satisfaction : translating best practices into bottom-line results
Barsky, Jonathan Daniel - 1999
Persistent link: https://www.econbiz.de/10004063649